What are the responsibilities and job description for the Office Administrator position at The PEST Group?
SUMMARY
At The Pest Group, our success depends on our people, productivity, and processes. As an Office Administrative Assistant in our Fremont Branch, you will play a key role in supporting branch operations and ensuring the office runs smoothly and efficiently. Working closely with the Branch Manager, you will handle a variety of clerical and administrative tasks, including welcoming and directing visitors, coordinating meetings and appointments, answering phones, responding to emails, and managing time-sensitive paperwork. This position is ideal for a detail-oriented, organized professional who thrives in a fast-paced environment.
ABOUT THE PEST GROUP
The Pest Group is North America’s largest fumigation company, with over 250 years of combined leadership in the pest control industry. We specialize in fumigation services and also provide general pest control and conventional termite treatments. Our values - Accountability, Teamwork, Growth, Customer Orientation, and Adaptability - guide everything we do. We take pride in delivering safe, effective, and reliable service to our customers nationwide.
DUTIES AND RESPONSIBILITIES
- Perform a wide range of administrative tasks to support daily branch operations.
- Answer and direct all incoming calls in a professional and courteous manner.
- Communicate with customers via phone and email, responding promptly to inquiries, requests, and complaints.
- Schedule and confirm appointments, organize daily routes, and assist with calendar coordination.
- Prepare, complete, and submit required reports and paperwork to customers and corporate headquarters.
- Handle accounts receivable and data entry tasks using company CRM systems and Excel.
- Maintain accurate filing systems and manage time-sensitive information to meet deadlines.
- Interface professionally with outside organizations and vendors.
- Maintain punctual, reliable, and predictable attendance.
- Represent the company professionally in all interactions with customers, employees, and the public.
- Perform other duties as assigned.
QUALIFICATIONS
- Proven success in office administration or similar administrative support role.
- Prior experience in Fumigation or Pest Control is a plus.
- Excellent written and verbal communication skills.
- Strong time-management, multitasking, and organizational abilities.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with QuickBooks or similar systems.
- Ability to maintain confidentiality of company and customer information.
- Strong attention to detail and accuracy.
- Self-motivated, dependable, and punctual.
- High school diploma or equivalent required.
- Bilingual (English/Spanish) preferred.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Frequently required to sit; occasionally required to stand or walk.
- Regular use of hands and fingers for typing and data entry.
- Regular communication by phone and in person.
- Occasional exposure to moving mechanical parts; noise level typically moderate.
- Must be able to work effectively in a fast-paced, high-stress environment.
EEO & LEGAL NOTICE
The Pest Group is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by law.
We provide reasonable accommodations for qualified individuals with disabilities in the application and employment process.
Employment with The Pest Group is at-will, and either the company or employee may end the relationship at any time, with or without cause or notice.
We comply with California’s pay transparency laws and do not discriminate or retaliate against applicants or employees who discuss or disclose compensation information.