What are the responsibilities and job description for the B2B collections specialist position at The Pest Control Authority Inc.?
Company Description The Pest Control Authority Inc. is a locally owned and operated business specializing in general pest control, termite control, and nuisance wildlife control. The company is committed to protecting the health and welfare of clients, their families, homes, and environments. Using the best principles of integrated pest management, The Pest Control Authority focuses on preventative solutions that address both immediate and long-term pest issues. Team members work in a service-oriented environment where quality, safety, and customer trust are core values. The organization offers opportunities to contribute directly to community well-being through reliable and professional pest prevention services.
Role Description The B2B Collections Specialist is a full time, on-site/remote role based in Charlotte, NC. This role is responsible for managing accounts receivable for commercial clients, including monitoring outstanding balances, initiating collection activities, and ensuring timely cash collection. Daily tasks include contacting clients via phone and email, negotiating payment arrangements, and documenting all collection efforts in the company’s systems. The specialist collaborates with customer service and finance teams to resolve billing discrepancies, answer client inquiries, and maintain accurate records. This position also involves preparing collection reports, recommending account actions, and supporting continuous improvement of collection processes.
Qualifications
- Candidates should possess strong Debt Collection and Cash Collection skills for managing B2B accounts receivable.
- Candidates should possess excellent Communication and Customer Service skills to interact professionally with business clients and internal teams.
- Candidates should possess foundational Finance skills to interpret invoices, statements, and account histories.
- Experience with accounting or CRM software, and proficiency in MS Office (especially Excel), is beneficial.
- Strong attention to detail, organizational skills, and the ability to manage multiple accounts and deadlines are required.
- Prior experience in B2B collections or accounts receivable is preferred; high school diploma or equivalent required, postsecondary education in business or finance is a plus.