What are the responsibilities and job description for the Bilingual Customer Service Associate position at The Personal Injury Hub?
About us
The Personal Injury Hub is a growing Marketing Consultant Firm in Miami, FL. Our goal is to connect our community with the best attorneys and medical centers in the country, that would legally represent a client after an accident. We are not a Law firm, however, we work closely with them.
Our work environment includes:
- Traditional office setting
- Growth opportunities
- Safe work environment
- On-the-job training
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional service to our customers, assisting with inquiries, and resolving any issues that may have with their services. This is a wonderful opportunity to join a dynamic and growing company in the customer service industry.
Responsibilities:
- Conduct outbound calls to follow up on customer inquiries and services via phone and chat
- Handle inbound customer inquiries via phone and chat
- Provide accurate and timely information to customers regarding their service
- Resolve customer complaints or concerns in a professional and efficient manner
- Perform data entry tasks to update customer information in the systems
- Analyze customer feedback and trends to identify areas for improvement
Skills:
- Excellent communication skills, both verbal and written
- Fluency in English and proficiency in Spanish is required
- Strong interpersonal skills with the ability to build rapport with customers
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient in data entry and computer skills
- Previous customer service experience is an asset
Join our team as a Customer Service Representative and enjoy the following benefits:
- Competitive salary
- Comprehensive training program
- Opportunities for career advancement within the company
- Positive and supportive work environment
If you are passionate about providing exceptional customer service and have the skills required for this position, we would love to hear from you. Apply now to join our team as Bilingual Customer Service Representative!
Job Type: Full-time
Pay: From $23.00 per hour
Application Question(s):
- Day shift/Evening shift- Saturday's (Required)
Experience:
- Call center: 3 years (Required)
Language:
- English/ Spanish proficient(Write, Read, Speak) Required (Required)
Location:
- Miami, FL 33173 (Preferred)
Ability to Commute:
- Miami, FL 33173 (Required)
Work Location: In person