What are the responsibilities and job description for the Customer Service Associate position at The Peoples State Bank?
Customer Service Representative III – Payments Specialist
Do you love helping people, solving problems, and being the person everyone can count on?
We’re looking for a Customer Service Representative III – Payments Specialist to join our team!
This is a great opportunity for a detail-oriented banking professional who enjoys variety and wants to become a go-to resource for customers and coworkers. You’ll combine exceptional customer service with specialized responsibilities in payments, wires, Bill Pay, Zelle, account maintenance, and daily banking operations.
What You’ll Do
- Provide friendly, professional customer service by phone and in person.
- Research accounts and resolve customer questions and issues.
- Become a knowledgeable resource for the Bank’s products and services.
- Process and verify incoming and outgoing wire transfers.
- Maintain accurate wire transfer records and logs.
- Serve as a Bill Pay and Zelle specialist, assisting with customer issues.
- Support new account opening by reviewing documentation, CIP requirements, account types, and risk ratings.
- Review account maintenance and verify changes are completed accurately.
- Process check orders and image miscellaneous documents.
- Assist with daily banking operations, including cash letters, return items, notices, NSF returns, balancing, and End-of-Day processing.
- Provide backup support for other Customer Service Representative positions.
- Troubleshoot processing issues and help keep daily operations running smoothly.
- Perform other duties as assigned.
What We’re Looking For
We’re looking for someone who is:
- Customer-focused and enjoys helping people.
- Detail-oriented with a strong commitment to accuracy.
- A problem-solver who enjoys investigating and finding answers.
- Dependable and organized, especially when working with time-sensitive transactions.
- A team player who is willing to jump in and help wherever needed.
- Comfortable learning and using banking systems and technology.
- Able to handle confidential customer and financial information professionally.
- Knowledgeable about banking products and services, or eager to learn.
Why You’ll Love This Role
Variety, responsibility, and the opportunity to make a difference every day.
You won’t spend every day doing the same thing. You might help a customer in the morning, process a wire transfer next, troubleshoot a Bill Pay issue, review a new account, and help balance daily processing before the day is done.
You’ll become an important resource for both our customers and our team — and no two days are exactly alike!
Ready to Make an Impact?
If you’re a banking professional who takes pride in great customer service, accuracy, teamwork, and getting things done right, we’d love to meet you!
Apply today and join our team!
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $19 - $23