Substance Use Case Manager

Role: Substance Use Case Manager

Reports to: Program Manager

Program: 1308-Harm Reduction

Department: Mental Health / Harm Reduction

Location: Wellness Center -345 S. San Pedro Street, Los Angeles, CA 90013

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00 am - 4:30 pm

Status: Full-time/Non-Exempt (Hourly)/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

Under the direction of the Program Manager, Contingency Management, the Substance Use Case Manager will collaborate with members of the Contingency Management Pilot mobile team to provide support and engage participants enrolled in Project Based Housing sites. The pilot project supports participants to improve housing stability, health and other targeted behaviors through the use of case management services and incentives. The pilot is a collaborative effort of Department of Health Service’s Harm Reduction Division and Housing for Health, the Department of Public Health’s Substance Abuse Prevention and Control Harm Reduction team, and Brilliant Corners.

The Housing Retention Contingency Management mobile team consists of a Program Manager, a Peer Counselor, a Substance Use Counselor and a Nurse Practitioner. The team visits participants at their housing location, develops contingency management goals, assesses progress towards achieving those goals and issues incentives. The team will work closely with the participant’s Housing for Health Intensive Case Management Services Case Manager and property or facility management (as appropriate) to support the participant’s progress towards reducing problematic drug use and to retain housing for participants at-risk of losing their housing due to substance use related behaviors. Abstinence is not required to participate in the program.

Essential Duties and Responsibilities:

• Completes all necessary enrollment procedures and documentation for Contingency Management program participants.
• Provides orientation and guidance to participants, and coordinates with staff to ensure collaboration on Contingency Management services.
• Provides care by delivering and tracking all Contingency Management services, including accomplishing goals and documenting progress.
• Provides field based safer drug use supplies, sexual health supplies, and harm reduction education to homeless individuals.
• Act as an expert on the Harm Reduction Model by furthering the equity of our participants through harm reduction services by utilizing a diversity, equity, and inclusion lens.
• Provide connections to Medications for Addiction Treatment, and monitors participation.
• Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability.
• Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases.
• Document all client activity in accordance with funder expectations.
• Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services
• Maintain confidentiality of client files per HIPAA and all applicable guidelines
• Link participants to detox and substance use recovery programs when appropriate.
• Conducts substance use assessments.
• Develops a plan to support participants in managing triggers and cravings.
• May be required to drive the program vehicle (Sprinter van)
• Other duties as assigned.
  
  

Job Description Qualifications

• Certification in substance abuse counseling. (CAADE and/or CAADAC preferred).
• Bachelor’s degree in a related field or equivalent experience.
• Minimum two years’ experience as a substance abuse counselor and/or case manager, in a licensed and/or accredited substance abuse treatment facility (experience in a dual-diagnosis setting preferred).
• Able to work in a high-tolerance Harm Reduction model with clients who have multiple barriers.
• Computer literacy, including knowledge of Microsoft Word, Outlook, and Excel
• Able to obtain and maintain CPR/1st Aid certification
  
  

Preferred Qualifications:

• Knowledge of the principles and practices of harm reduction, culture, terminology, and literature
• Bilingual in English/Spanish a plus
  
  

Work Environment

• Combination of field (mobile team on van) and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion, walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor
• May need to bend, stoop, twist, and sit throughout the day
  
  

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate
  
  

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.  

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts