Lead Client Services Specialist, C3 Skid Row

Role: Lead Client Services Specialist - C3 Skid Row

Reports to: Program Manager, C3 Center

Program: 1502- Downtown C3

Department: Outreach

Location: Molly Lowrey and Frank Rice Center - 627 S. San Julian Street, Los Angeles, CA 90014

Setting: 100% Onsite

Schedule: Monday - Friday, 7:30am - 4pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

Under the supervision of the Assistant Director, the Lead Client Services Specialist will provide coordination of services and activities to clients at the Molly Lowery and Frank Rice Center. The Center will offer resources and support to assist individuals enrolled in services with the C3 Multidisciplinary Street Outreach teams. The Center will engage street homeless clients by providing a space to receive supportive services and access to hygiene. Showers, wellness activities, support and process groups, case management, and medical and mental health services will be provided on site. The Lead Client Services Specialist will provide support to C3 clients accessing services at the Center and work in collaboration with the C3 Street Outreach teams to ensure access to appropriate life skills supports and access to medical and psychiatric care. They will also provide administrative support through management of reporting data, ordering and inventory of supplies, and other administrative supports for 6 outreach teams.

C3 Outreach teams are a core part of LA County’s street-based engagement effort on Skid Row. Our program is a part of the LA County/City approved strategy to combat homelessness through building relationships with the most vulnerable, chronically homeless individuals. C3 works to identify, engage, and connect homeless individuals to interim and permanent housing and life-saving supportive services.

The Molly Lowery and Frank Rice Center is designed serve approximately 75 people clients at a time, with the capacity of up to 200 per day. This new program provides low-barrier, harm reduction based services to the highest need individuals living on the streets of Skid Row.

Job Description Essential Duties and Responsibilities: 

Under the supervision of the Program Manager, the C3 Skid Row (Molly Lowery and Frank Rice Center) Client Services Specialist responsibilities include:

• Provide intakes and orientation to clients including program rules, requirements and policies.
• Provide supportive contact to all clients including de-escalation and non-violent crisis intervention.
• Monitor activities to ensure safety, structure, and smooth flow of services throughout the day.
• Engage clients in the case management process by effectively building trusting relationships.
• Sign up clients for showers, case management, medical and mental health services and wellness activities.
• Distribute and inventory hygiene supplies including towels and toiletries.
• Provide timely documentation of service data and interventions provided to clients.
• Participate in all staff meetings, trainings, and case conferences as well as any other clinical or administrative meetings, as requested.
• Report all maintenance issues to supervisor and complete appropriate work order documentation.
• Assist with daily operation of facility, including general cleaning duties.
• Maintain a safe work environment and confidentiality at all times
  
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
  
• Organize and prioritize multiple activities to meet all external and internal deadlines
  
• Maintain professional demeanor that reflects positively on the agency
  
• Demonstrate respect and courtesy toward others
  
• Able to thrive in a work environment emphasizing teamwork and collaboration
  
• Respond in a timely manner in all aspects of communication
  
• Work with minimal supervision
• Perform other duties as assigned

Job Description Qualifications:

• High school diploma, GED or equivalent required.
• Minimum of 1 year experience working with homeless individuals with severe and persistent mental illness and co-occurring disorders.
  
• Understanding of, and interest in providing harm reduction based services
  
• Experience tracking data with Excel
• Excellent verbal and written communication skills.

Job Description Preferred Qualifications:

• BA in Social Work, Psychology, or related field preferred or minimum of two (2) years’ working with the adult homeless population.
• Bilingual (Spanish/English) speaker strongly preferred
• Knowledge of the Skid Row community and resources preferred.

Job Description Work Environment:

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Salary : $23 - $25