What are the responsibilities and job description for the Clinical Program Manager, C3 position at The People Concern?
Role: Clinical Program Manager, C3
Reports to: Director, C3
Program: 1502- Downtown C3
Department: Outreach
Location: Molly Lowrey and Frank Rice Center - 627 S. San Julian Street, Los Angeles, CA 90014
Setting: 100% Onsite
Schedule: Monday - Friday, 7:30am - 4pm
Status: Full-time/Exempt/Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
SUMMARY:
The C3 Program Manager will provide leadership and oversight to the multidisciplinary C3 Street Outreach team of direct service staff, and ensure that appropriate, high quality, and integrated care and services are provided to high-acuity unsheltered clients living in Skid Row. The C3 outreach program is part of a large-scale street-based engagement effort in the Metro Los Angeles Area. The goal of C3 is to create a countywide network of multidisciplinary, integrated street-based teams to identify, engage, and connect, or re-connect homeless individuals to interim and/or permanent housing, supportive services, and life-saving care. The Program Manager is responsible for leading these teams, coordinating services with partner agencies as needed, providing staff training and clinical support, and fostering collaboration within the team between other departments and programs. The Program Manager is also responsible administrative aspects of team leadership, including data oversight, training, and supervision of case managers and clinicians.
Essential Duties and Responsibilities:
- Provide leadership to the multidisciplinary teams, ensuring continuity of care and services between The People Concern agency resources and partnering agencies.
- Provide individual and team supervision (clinical and administrative) through weekly structured supervisions and ongoing, to support growth and accountability of direct service staff.
- Be available to respond to medical and psychiatric emergencies directly in the field, and to provide clinical guidance to staff.
- Ensure that client services emphasize the highest standards of trauma informed care, client safety, and harm reduction interventions.
- Assist in the screening, assessment, and care coordination of clients for medical, psychiatric, and other services.
- Ensure all paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews.
- Ensure adherence to funding source contracts and performance standards.
- Provide field-based training to staff on policies and procedures, clinical, and administrative topics to prepare them to deliver a high standard of clinical care to individuals living with severe mental illness, severe medical disorders, and high-risk substance use disorders.
Qualifications:
- Masters’ degree in mental health field (Social Work, MFT, or Psychology); and one year clinical experience with individuals with severe mental illness/co-occurring disorders - OR-
four years of experience working in a clinical setting with individuals with severe mental illness and one year supervisory experience. - Experience working with highly vulnerable individuals who are experiencing homelessness, severe mental illness, substance addiction and medical barriers.
- Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
- Passion for working in a high tolerance harm reduction model with individuals who have multiple barriers.
- Able to learn quickly and work effectively with a wide range of constituencies
- Strong interpersonal and team building skills
- Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
- Current, valid Driver’s License with an acceptable driving record
- Able to obtain and maintain CPR/First Aid certification
Preferred Qualifications:
- Clinical Masters degree with BBS registration strongly preferred.
- Experience providing direct supervision and management of staff preferred.
Work Environment:
- Skid Row street based program. Daily walking independently throughout Skid Row community.
- Combination of field (street-based) and office environment.
- Regularly required to sit, stand, bend, stoop, twist; occasionally lift or carry up to 35 lbs.
- Walk and drive to different local sites with or without clients (ex: hospitals, shelters, clinics, housing)
- Regularly walking distances over uneven surfaces and in encampment areas.
- Will necessitate working in busy, loud, and chaotic environments
- Will be exposed to elements like cold, heat, rain, dust, noise and odor, as well as clients with severe medical and hygiene needs.
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest, specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
Salary : $76,000 - $81,000