What are the responsibilities and job description for the Student Resource Hub Assistant position at The Pennsylvania State University?
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
The new student resource hub - MyResource - is a Presidential initiative that is intended to foster student success and belonging. Initially conceived of by a group of student leaders, the MyResource office is a multi-tiered, equity-centered initiative that includes a virtual assistant and physical space designed to help students find information related to the student experience.
MyResource is looking for friendly and resourceful students who are interested in helping their peers to succeed. We are seeking students who are excellent communicators, have a good understanding of the kinds of questions and concerns that students have, and who are committed to creating inclusive pathways for students to access student support resources.
Specific responsibilities include:
- Providing exceptional service to students and others who visit the office
- Answering phone calls from students who have been referred to the office by the AI- Powered Tool or other campus partners
- Assist in identifying content gaps in information regarding campus resources that will help students to better seek answers to their questions/concerns
- Referring in person or online inquiries to the appropriate staffor resource
- Assist with administrative tasks in the MyResource office as needed
- Support tabling/programming/workshops and other promotional efforts about MyResource to student organizations, first year seminars, residence hall floors, and other audiences
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.