What are the responsibilities and job description for the Part Time - MRI IT Support Wage Position position at The Pennsylvania State University?
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
Penn State's Materials Research Institute (MRI) is seeking a part-time IT User Support Specialist to provide technical support to faculty, staff, and students in the materials research environment. IT User Support positions perform analytical, technical, and administrative work in support of new and existing computer devices and workstations; diagnose and resolve problems in response to customer reported incidents; install new hardware and software and maintains existing components; train end users in the use of equipment and software; perform general maintenance tasks; and Conference room AV.
Sample Activities Include-
Review and take necessary actions on user ticket
Provide Technical support for lab environment(s)
Provide necessary IT training and onboarding for new staff
Support MRI IT devices, including but not limited to:
Computers
Audio Video Equipment
Projectors/TV
Digital Signage
Printers
Create and update service-level process documentation for new and existing technologies and equipment.
Assist with the implementation of technology and security initiatives.
Assist on infrastructure deployments and changes.
Work effectively on challenging tasks independently or as part of a team with minimal supervision. Demonstrate strong problem-solving skills, eagerness to learn new skills and technologies, manage multiple priorities with attention to detail, and communicate well with both technical and non-technical audiences.
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.