Development Services Specialist

Position Overview: 

The Development Services Specialist serves as part of a team that provides administrative and project support for the PHS Development Department, including customer service, data entry, and information analysis. This position is primarily focused on development functions related to membership, annual fund fundraising efforts, and data analysis, and works collaboratively with the development team to process gifts, generate acknowledgement letters, produce giving reports, and support events. This position will require extensive knowledge of PHS development and membership programs, and other organizational activities as well as fundraising databases and best practices.

• Manage daily constituent data entry in Raiser’s Edge and Ticketure including gifts and membership transactions,Development with primary focus on direct mail fundraising efforts
• Generate correspondence for development emails and administration.  
• Manage Membership email inbox and respond to incoming membership inquiries 
• Assist with member and donor services projects, including constituent record management, acknowledgement and benefit fulfillment,  and Flower Show membership ticketing coordination
• Assist with event data entry in concert with the Development Services Coordinator
• Develop, streamline, automate and maintain procedures associated with gift entry, membership tracking and other essential tasks
• Provide data management and reporting as assigned 
• Contribute to positive constituent relations through professional, friendly and responsive telephone, email, and face-to-face interactions with all PHS constituents
• Maintain the highest quality and integrity of data in all of PHS’s established databases.  Recognize and correct inaccuracies and inconsistencies in data.  Assist with large-scale updates and data hygiene projects. Monitor and edit database records and information as necessary. 
• Assist with special divisional projects as assigned
• Assist with development events including creation of materials and occasional staffing as needed. 
• Contribute to positive constituent relations through professional, friendly and responsive telephone, email, and face-to-face interactions with all PHS constituents

SUPPORTIVE FUNCTION AND RESPONSIBILITY

• Participates in PHS events throughout the year including major fundraisers and the Philadelphia Flower Show
• Provides support to PHS activities, special events, and other related responsibilities as assigned 
• Assist in acknowledgement process as needed.  
• Helps to enlist new and retain existing donors by sharing the benefits of PHS membership with partners, advisors, program participants and others 
• Remains current with organization information and changes
• Promotes and applies teamwork skills
• Notifies appropriate individuals promptly of problems or unusual matters of significance
• Complies with the organization’s safety regulations, policies and procedures
• Execute emergency procedures in accordance with organizational standards
• Attend appropriate meetings and training sessions
• Adheres to the highest standards of professional ethics

Qualifications/Specification:

• Minimum degree required: Bachelor’s degree in a related field preferred 
• Years of experience: 2-3 years of fundraising and/or non-profit experience a plus
• Licenses/Certifications: N/A
• Driver’s License: Required
• Knowledges, Skills, Abilities required for success:
  • Excellent written and verbal communication skills 
  • Knowledge of Raiser’s Edge (or other fundraising database software) and Microsoft Office is preferred
  • Close attention to detail, accuracy, and timeliness
  • Excellent interpersonal skills and ability to appropriately manage sensitive and confidential information
  • Must be committed to the mission of the Pennsylvania Horticultural Society
  • Adheres to the highest ethical standards

Physical Demands:This is largely a sedentary role that requires looking at a computer screen for extended periods of time; however, some physical demands are required.

Standard Hours (including travel, evening, and weekend hours): PHS’s standard office hours are 9 AM to 5 PM at team member’s designated workspace. Some teams and positions work alternate hours because of the nature of their role at PHS. Your Business Unit’s Working Norms document will identify alternative hours, if applicable.

Flower Show Requirements: Hours preparing for the show and the duration of the show may not follow your regular work schedule. Your Flower Show schedule will depend upon your regular position or your temporary position supporting the Flower Show. You may be required to stand for long periods of time, do extensive walking, and lift up to 25 pounds. 

EEO NOTICE: 
 At PHS, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.