Customer Experience Specialist

Please read before applying: this is a client facing role.

At The Payroll Department, Client Experience Specialists are the foundation of our company, you are the face our clients see and the voice they hear. You'll handle calls, emails, and walk ins, troubleshoot in real time, and own a dedicated book of clients as their go to person for payroll.

•         Be the face of the company: answer calls and emails and assist clients who come into the office.

•         Provide technical support: help clients navigate our payroll software (iSolved), troubleshoot issues, and walk them through solutions step by step.

•         Audit and process payroll: run payrolls accurately and on schedule, auditing accounts to catch errors early.

•         Own projects and ad hoc requests: your hands will be in every pot, building PTO plans, fixing payroll errors, entering garnishments, and whatever else comes up.

•         Work as part of a team: partner in a two person squad assisting shared clients along with your own dedicated clients.

•         A genuine people person who's comfortable communicating with clients in person, on the phone, and in writing.

•         Strong customer service instincts and a calm, professional tone, even in high pressure moments.

•         Payroll fundamentals (wages, deductions, garnishments, tax withholding) and iSolved or a comparable HRIS platform preferred, but willing to train.

•         High attention to detail while juggling multiple client accounts and competing deadlines.

•         A proactive, flexible mindset and strong problem solving, you look for the fix, not just the problem.

•         A sense of humor and humility, we take our work seriously but not ourselves.

Trust, openness, and honesty are essential to how we work together, but so is playfulness. Our team has fun- rafting the Animas, annual retreats, game nights, and finding any excuse to get outside. We also believe in giving back to the place we call home, so we donate to local causes, shop at the stores down the street, and eat at the restaurants our clients own. We take care of our people just as well, with a well rounded benefits package including:

•         $23 to $28 per hour, depending on experience

•         401k match and Paid Time Off

•         Wellness Reimbursement and Health Insurance