Growth Analyst

Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40 locations at 28 airports, over 2,000 employees nationwide and 2 incredibly strong brands – The Parking Spot and Park ‘N Fly by The Parking Spot.

What makes working at The Parking Spot so special? We have created a culture of support, fun, and camaraderie that allows us to be the most innovative company in the parking industry. As a nationwide business with a small business feel, there are endless opportunities within The Parking Spot to grow your career. Come join us and see how we leverage people and technology to deliver a superior product, outshine our competition, and find creative and innovative solutions to everyday problems. 

Salary Range: $100,000-$120,000

What we offer:

• Participation in and financial benefit from our shared employee ownership program
• Hybrid work environment
• Career development and growth opportunities
• Ability to gain exposure to all areas of the business
• Great benefits including Medical, Vision, Dental and a 401k plan
• Annual discretionary bonus program
• Team oriented, fun and friendly work environment
• Immediate opportunity to make a large impact

Our offices are based in the heart of the Loop in downtown Chicago, but we are pleased to note that our Chicago office is operating on a hybrid work model (mix of in-office and remote work). 

Position Summary:

Our Growth Analyst will play a key role collaborating across departments to pursue and drive growth opportunities by translating our rich event data into value driving actions.  We operate in a dynamic, high volume business environment with millions of transactions, reservations, and loyalty members.  As a Growth Analyst at The Parking Spot, you will have the opportunity to make a material impact on the business through your efforts.  This position is perfect for a candidate with a passion for data, a creative analytical mind, and a strong technical foundation.

Key Responsibilities:

• Identify and eliminate customer funnel friction by analyzing multi touch clickstream data to drive higher enrollments and conversion events
• Predict and preempt churn through advanced cohort analysis to drive successful retention campaigns and increase overall customer value
• Develop more sophisticated segmentation based on relevant characteristics at different customer lifecycle stages
• Create richer event tracking and more rapid A/B tests across our various touchpoints by leveraging modern tools and AI/ML capabilities
• Translate insights into actions through collaboration with other teams to ultimately drive revenue and EBITDA growth

Knowledge, Skills & Experience Required:

• 4-year BA/BS college degree with relevant focus
• 4 years of relevant professional experience, preferably with a background in customer analysis with strong digital/ecommerce focus
• Proficiency in using SQL to access and transform data, preferable with experience with BigQuery and dbt
• Experience using AI/ML/LLMs, clickstream, and A/B platforms is a plus
• Experience with cohort, LTV, and churn analysis is a plus, especially leveraging AI/LLMs for insights
• Demonstrated ability to distill large amounts of business data into actionable insights
• Strong sense of curiosity, urgency, and excitement around challenging business questions
• Excellent verbal and written communication skills, with the ability to explain complex concepts and findings to diverse audiences

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Any disclosed pay range is based on a consideration of neutral factors and criteria such as required qualifications, experience, education, skill, training, certifications, seniority, etc. The Parking Spot reserves the right to offer the selected candidate or applicant a salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualifications, experience, education, skill, training, certifications, or seniority.

At The Parking Spot, we don’t just accept difference - we celebrate and seek it.  We believe a diverse, inclusive, and equitable company is one where all employees, partners, and customers are welcome, supported, and valued. As a company in the travel industry, we witness the power of bringing individuals from different backgrounds and communities together. We treat all others with dignity and respect and stand firmly against racism and discrimination in any form. We intentionally develop diverse teams and relationships to ensure all voices are heard and to foster equal opportunity for all. We are committed to listening, learning, and growing because we know that our work is never done. 

Salary : $100,000 - $120,000