What are the responsibilities and job description for the Customer Support Specialist position at The Parish Cafe?
At Parish Cafe, we believe exceptional hospitality extends beyond our dining rooms. Every interaction with our guests should reflect the warmth, professionalism, and attention to detail that have made us a favorite destination for chef-inspired sandwiches and memorable dining experiences. We're looking for a remote customer support specialist who is passionate about helping people, solving problems, and creating outstanding customer experiences. In this role, you'll serve as one of the first points of contact for our guests, ensuring every inquiry is handled with care, professionalism, and efficiency. If you're an excellent communicator who enjoys working in a collaborative environment and takes pride in delivering exceptional service, we'd love to hear from you.
As a Customer Support Specialist, you'll provide timely support to customers through email, phone, and live chat. You'll assist guests with reservations, online orders, catering inquiries, gift cards, loyalty program questions, and general information about Parish Cafe.
This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and is committed to delivering exceptional customer experiences from anywhere.
What You'll Do
Customer Support
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding menu offerings, operating hours, locations, and services.
- Assist guests with reservation questions and booking requests.
- Resolve customer concerns professionally and empatically.
- Escalate complex issues to the appropriate internal departments when necessary.
- Follow up with guests to ensure concerns have been fully resolved.
Order & Guest Assistance
- Support guests with online ordering inquiries.
- Assist customers experiencing delivery or pickup issues.
- Coordinate with restaurant management regarding order concerns.
- Process refunds or adjustments when authorized.
- Help customers with gift card purchases and redemption.
Customer Experience
- Build positive relationships with guests through professional communication.
- Deliver personalized service that reflects Parish Cafe's hospitality standards.
- Maintain detailed customer interaction records.
- Identify recurring customer concerns and share recommendations for service improvements.
Administrative Support
- Maintain accurate documentation within the customer support platform.
- Update customer records and account information.
- Assist with preparing customer service reports.
- Monitor shared support inboxes and ensure timely responses.
- Support marketing initiatives by sharing customer feedback trends.
- High school diploma or equivalent.
- Minimum of 2 years of customer service experience.
- Strong written and verbal communication skills.
- Excellent interpersonal and problem-solving abilities.
- Ability to multitask while maintaining accuracy.
- Strong organizational and time management skills.
- Comfortable working independently in a remote environment.
- Professional and friendly communication style.
- Reliable high-speed internet connection.
- Quiet, distraction-free home workspace.
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid holidays
- Paid time off
- Employee dining discounts
- Employee Assistance Program (EAP)
- Wellness resources
- Paid training
- Career advancement opportunities
- Ongoing professional development
- Performance-based recognition opportunities
Why Join Parish Cafe?
At Parish Cafe, hospitality is more than serving great food—it's about creating memorable experiences. Every member of our team contributes to building lasting relationships with our guests through genuine care, teamwork, and excellence. As a remote customer support specialist, you'll play an important role in representing our brand and ensuring every guest receives the outstanding service they deserve. If you're ready to grow your career with a company that values professionalism, collaboration, and exceptional customer experiences, we encourage you to apply today.