What are the responsibilities and job description for the Ecommerce Fulfillment Manager position at THE PAPER STORE?
TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile, creating a space that sparks joy with every visit.Position Overview The Ecommerce Fulfillment Manager ultimately leads operations within our Leominster, MA fulfillment center, ensuring timely, accurate, and cost-effective order processing while fostering a positive associate culture. This role combines strategic leadership with operational excellence—driving continuous improvement, optimizing workflows, and mentoring team members to deliver an outstanding online customer experience. Annual fulfillment center sales exceed $10 million and are growing rapidly. This is an on-site position reporting to the Distribution Center General Manager.Key Responsibilities • Oversee daily ecommerce fulfillment operations to achieve on-time shipping and high order accuracy. • Implement and monitor KPIs: order accuracy rate, on-time delivery percentage, productivity benchmarks, and inventory shrinkage. • Lead and empower a diverse team, creating a culture of accountability and continuous improvement. • Develop and mentor team members, create succession plans, and build leadership pipelines. • Ensure compliance with OSHA standards and maintain a safe work environment through audits and associate training. • Manage labor budgets, monitor fulfillment costs, and identify cost-saving opportunities. • Leverage technology including WMS, OMS, Aptos, and Microsoft 365 to streamline operations. • Plan and execute scalable strategies for peak seasons, including temporary staffing and resource allocation. • Collaborate with customer service teams to align fulfillment performance with customer satisfaction metrics. • Champion sustainability initiatives such as reducing packaging waste and implementing eco-friendly practices. • Partner with internal and external stakeholders including corporate eCommerce team, delivery carriers, and vendors.Qualifications • 3-5 years of experience in ecommerce fulfillment or distribution center management. • Proficiency in WMS, OMS, Aptos, and Microsoft 365. • Strong analytical skills with ability to interpret KPIs and implement process improvements. • Excellent leadership, communication, and team development skills. • Knowledge of OSHA compliance and safety standards. • Experience managing budgets and driving cost efficiencies. • Ability to adapt to seasonal volume fluctuations and lead scalable operations. • Availability and willingness to work a flexible schedule during peak seasons.Physical & Environmental Requirements• Ability to lift and carry up to 40 lbs and push/pull 75 lbs using proper safety techniques. • Ability to stand/walk for 8 hours and climb ladders. • Varying temperatures inside the distribution center and occasional loud noises.Benefits • Competitive salary • Associate discount • Full-time benefits: 401(k) match, vacation and sick time accrual, health benefitsTPS Group Holdings LLC is an equal-opportunity employer and considers all qualified applicants without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by law.
Salary : $76,000 - $93,000
