What are the responsibilities and job description for the Customer Care Representative (Natick, MA) position at The Panther Group?
The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
Essential Duties and Responsibilities:
- Providing exceptional customer service
- Process applications
- Perform account maintenance and other account changes.
- Assist in the reduction of Production backlog.
- Contact customers for additional account information.
- Prepare reports to include daily Walk-In Report
- Audit work for accuracy
- Cash out and prepare deposit at end of shift.
- Assist in opening and closing the office as needed.
- 1-2 years customer service experience
- Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
- Adapt quickly, efficiently, and positively to various projects assigned.
- Works well in a fast-paced, multi-task-oriented environment.
- Must be flexible to work various shifts between 7AM – 7PM with rotating weekends.
We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.