Front Desk Receptionist

Do you have a passion for animals and their people? Do you enjoy learning in a fun environment where everyone works as a team? If you have an outgoing personality you may be the right fit for our team. We are a team of pet care professionals who place emphasis on providing exceptional care to our pet guests as well as their people.

Please look through our job description below and submit your resume to be considered for this position. We are open from 7 am to 6 pm and shifts vary between those hours. Shifts vary between Monday-Saturday with occasional shifts in our boarding department as needed on the weekends. We are looking for a full-time receptionist to answer phones, check in pet guests for boarding, grooming, training and play care, give tours of facility, be able to communicate information about all services we provide to guests, and be comfortable with handling pets both up front in reception and in boarding.

The ideal candidate should have the ability to communicate fluently with pet owners, multi-task in person and on the phone, have the ability to balance a cash drawer and accept payments, computer knowledge to work with our software and be able to handle dogs and cats. While the receptionist position is not mainly responsible for animal handling, there is involvement.

Below is our attached job description:

PALMS PET RESORT & SPA

RECEPTIONIST

JOB DESCRIPTION

The Palms Pet Resort & Spa is a client-centered facility whose mission is to provide an environment that nurtures both the emotional and physical needs of our guests.
REPORTS TO: Senior Receptionist, Assistant General Manager, General Manager
POSITION OVERVIEW

The Receptionist is responsible for front desk procedures. The Receptionist is the client’s first contact when calling or visiting the facility and as such represents the professional image of the facility to callers and visitors. The Receptionist answers telephones, greets clients, prepares pet records and documents for check in, answers phone calls, gives facility tours and performs check out operations for departing pets. The exceptional Receptionist has the ability to diffuse negative client situations and foster client bonding.

POSITION REQUIREMENTS
EDUCATION AND LICENSURE REQUIREMENTS

• High school diploma or equivalent.
• Customer Service background desirable but not required.
• Computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email, cell phone or other applications.

EXPERIENCE REQUIREMENTS

• Experience with basic office functions such as operating copy machines and fax machines.
• Previous receptionist and animal related experience are desirable but not required.
• Perform basic computer skills

PERSONAL REQUIREMENTS
The Client Relations Specialist must be able to:

• Have dependable job attendance and can be relied on to follow through with assigned tasks
• Be flexible in attitude and work habits.
• Must be able to multi-task.
• Must be attentive to customer needs and show care and concern for all customers and their pets.
• Must be able to diffuse and de-escalate issues with customers in a professional manner while showing care and concern.
• Able to communicate effectively-expressing thoughts and ideas.
• Has a desire and ability to work well with the public.
• Is organized, motivated, committed and self-directed.
• Can effectively multitask.
• Handle stress and pressure with poise and tact.
• Maintain and even, friendly demeanor while on the job.
• Perform job tasks efficiently without rushing.
• Show respect for customers, team members, and animals at all times.
• Is courteous
• Is emotionally and mentally mature, able to engender trust, and always ready to listen
• Can accept constructive criticism and implement change to completion
• Must be able to resolve interpersonal issues with co-workers in a mature, professional manner
• Has a supportive and encouraging attitude towards the staff. Can work well in teams of co-workers when needed.
• Promote a positive attitude among staff. Has a positive attitude about the facility and the services and products provided.
• Physical Effort: Work requires lifting and carrying items or dogs weighing up to 25 lbs alone or 50lbs assisted; requires sitting and standing for extended periods of time. Must be able to handle dogs of various sizes (getting weights, checking in patients, etc.) Work requires pushing, pulling bending, twisting, squatting, and standing.
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

.Check-ins, Check-outs/ Reservations

PERFORMANCE EXPECTATIONS/ESSENTIAL FUNCTIONS

• Can work collaboratively with both coworkers and clients to facilitate check-in and check-out of pets
• Can receive and verify pets’ vaccine history
• Can verify the accuracy of customer invoices and perform the check out process
• Ensures that all liability forms are signed prior to customer leaving pet

Hospitality

• Provides friendly and professional customer service
• Can bond with customers during interactions.
• Anticipates clients’ needs and assists clients in any way necessary
• Can give facility tours, turning shoppers into customers

Schedule Management

• Knows how to and can work to maintain an effective appointment schedule in boarding, grooming and play care.

Computer and Office Machinery Knowledge / Telephone Skills

• Receives and relays telephone, fax, and email messages accurately and promptly.
• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Can enter and update client and pet information into facility computer software.
• Has good computer skills and shows accuracy in inputting details.
• Can operate and troubleshoot office machinery such as printers, copier and fax machine.
• Performs miscellaneous correspondence and data processing as needed.

Personal Conduct/Attitude/Teamwork

• Can maintain positive, cooperative, professional relationships with other employees.
• Can display tact and respect with team members even when busy or hectic.
• Feel and express a genuine liking for pets and their owners and for working in the animal care field.
• Always keep in mind the needs of the team when prioritizing workload.
• Comfortably understand and apply the facility policies and procedures

Client Communication

• Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time.
• Can greet clients with poise and natural effort in a timely fashion.
• Can outline costs and fees in a positive light while supporting the facility’s payment policies.
• Can turn future clients (phone-shoppers or in person) into clients through relationship building and bonding.
• Can easily remember clients and pet names and uses them.

Facility Maintenance

• Can maintain a clean, organized and sanitized work environment
• Can offer proper upkeep for and troubleshoot office equipment including pc’s, telephones, copiers, and fax machines.
• Consistently keeps supplies restocked

Recordkeeping/Filing/Accounting

• Can accurately handle all payment transactions, including deposits and reconcile invoices and money at the end of the day.
• Knows how to operate credit card machine to include reconciliation at the end of the day
• Maintain complete and accurate records

Organization/Time Management

• Can work almost constantly in the presence of other staff members and clients.
• Understands and carries out verbal and written directions.
• Performs opening and closing procedures.
• Prepares pet records, consent forms and other similar documents
• Prepare information packets for new clients.

Other

• Is able to perform shifts in boarding and play care as needed
• Performs other duties as assigned.
• Has completed C.E. (continuing education) as required.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Helotes, TX 78023 (Required)

Ability to Relocate:

• Helotes, TX 78023: Relocate before starting work (Required)

Work Location: In person

Salary : $14