Towel Stand Attendant

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.  Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY: 

Readily opens, maintains and operates and closes down towel stand area, provides towel service to arriving guests, scans room keys for verification, Provides warm greeting and fond farewells to all guests. Organizes towel inventory and operates Gelato Cart.

MAIN DUTIES & RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies and service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Complete opening side work:

• Bring 2 full bins of clean towels from Laundry to the towel stand
• Set up water station (requisition cups from the storeroom as needed)
• Turn on fans
• Remove “towel stand closed” sign

• Maintain towel stand by:

• Always having plenty of clean towels
• Taking dirty towels to Laundry when needed
• Keeping the water and ice full in the dispenser.
• Cleanliness, sanitation and organization of work areas; rectify any deficiencies.
• Ensure Toast system are powered on and working correctly.

• Complete closing side work:

• Place “towel stand closed” sign in front of towel stand.
• Empty water dispensers and take to the kitchen to be cleaned.
• Turn off fans.
• Wipe down counter.
• Clean and sanitize Gelato Cart. Unplug Gelato Cart.
• Run closing Toast reports and deliver to the Tiki Bar.

• Take dirty towel bin to Laundry, leaving 1 empty bin for residual dirty towels that are turned in from that point until the closing of the bar.

OTHER DUTIES & RESPONSIBILITIES: 

• Notice any issues, concerns, repairs needed and submit to Manager and or Supervisor.
• Assist in cleanliness of Pool area when needed.

QUALIFICATIONS:

Essential:

• High school graduate or equivalent vocational training certificate.
• Minimum 18 years of age to serve alcoholic beverages.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic arithmetic.

Ability to:

• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent Hotel data.

Desirable:

• Previous experience in Hospitality Industry in similar position.
• Previous guest relations training.
• Ability to input and access information in the property management system/computers/point of sale system.
• Fluency in a second language, preferably.

Knowledge, Skills, and Abilities Required: 

• Ability to operate Toast POS.
• Ability to operate Gelato Cart.
• Safety and Security measures.
• Sustainability Practices.
• Composting.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Continuous standing, walking, and the ability to remain in a stationary position for extended periods (up to 10–12 hours per shift)
• Frequent movement across uneven and wet surfaces (pool deck, sand, outdoor areas)
• Frequent lifting, carrying, pushing, and pulling of towels, carts, chairs, and equipment up to 25–50 pounds unassisted, including pushing/pulling carts requiring 25–50 pounds of force
• Ability to transport towel carts requiring sustained physical effort
• Repetitive physical movements including bending, stooping, kneeling, crouching, reaching (minimum 2 feet), and continuous use of hands and arms
• Ability to maintain balance and coordination on wet or slippery surfaces
• Continuous exposure to outdoor environmental conditions (heat, humidity, sun, wind, and rain) and pool chemicals
• Ability to perform repetitive tasks such as folding, stocking, and distributing towels
• Ability to communicate effectively with guests, management, and co-workers
• Requires close and distance vision and hearing ability for safe and effective operations

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.