Room Attendant - Housekeeping

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.  Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:   

The Room Attendant is a vital member of our hospitality team, responsible for upholding the highest standards of cleanliness, sanitation, and aesthetic presentation for all guest rooms and public spaces. In the heart of the vibrant Florida hospitality market, you will serve as a brand ambassador, ensuring our vacationers and business travelers experience a pristine, sanctuary-like environment that aligns with the luxury reputation of The Palms Hotel & Spa.

MAIN DUTIES & RESPONSIBILITIES:

Cleaning & Sanitization: Execute meticulous cleaning of guest rooms according to brand standards, including stripping and making beds with precision, dusting high-end furniture, vacuuming carpets, and polishing tile/marble surfaces.

Bathroom Excellence: Deep-clean and disinfect bathrooms daily, ensuring all fixtures, glass, and mirrors are streak-free and sanitized using approved luxury-grade agents.

Amenity Management: Inventory and replenish guest room supplies, including premium linens, high-end toiletries, coffee/tea service, and stationary, ensuring a "first-day" look for every guest.

Proactive Reporting: Act as the "eyes and ears" of the property by identifying and reporting maintenance needs (leaks, HVAC issues, lighting) and safety hazards through the hotel’s digital reporting platform.

Guest Engagement: Provide warm, professional service by responding promptly to guest requests. Adhere to the "10/5 Rule" (acknowledge at 10 feet, warmly greet at 5 feet) to foster a welcoming atmosphere.

Safety & Compliance: Complete Florida-mandated Human Trafficking Awareness Training within 60 days of hire (Section 509.096, F.S.) and adhere to all OSHA safety protocols regarding chemical use.

QUALIFICATIONS:

• Experience: 1 years of housekeeping experience in a luxury resort or high-end hotel environment preferred.
• Communication: Basic English proficiency is required for safety instructions and guest interaction. Bilingual skills (English/Spanish or English/Haitian Creole) are highly desirable.
• Attention to Detail: A discerning eye for cleanliness and the ability to work independently while maintaining rigorous brand standards.
• Professionalism: A positive attitude and the ability to remain calm and efficient during peak occupancy periods.
• Schedule & Availability

Flexibility is Required: The Palms Hotel & Spa is a 24/7 operation. Candidates must have open availability, including mornings, evenings, weekends, and holidays. * Seasonal Fluctuations: Schedule shifts may vary based on Florida’s peak tourist seasons and hotel occupancy levels to ensure optimal guest coverage.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Physical Requirements
• Lifting/Carrying: Frequently lift and carry items up to 35 lbs (linens, trash) and occasionally up to 50 lbs (mattress rotations).
• Pushing/Pulling: Ability to maneuver a fully-stocked housekeeping cart (up to 100 lbs) across various floor surfaces, including thick carpeting.
• Stamina & Mobility: Ability to stand and remain active for an 8-hour shift, involving frequent bending, kneeling, reaching, and stair climbing.
• Manual Dexterity: Frequent use of hands for gripping tools, delicate handling of linens, and operating cleaning machinery.

Qualifications & Skills

• Experience: 1 years of housekeeping experience in a luxury resort or high-end hotel environment preferred.
• Communication: Basic English proficiency is required for safety instructions and guest interaction. Bilingual skills (English/Spanish or English/Haitian Creole) are highly desirable.
• Attention to Detail: A discerning eye for cleanliness and the ability to work independently while maintaining rigorous brand standards.
• Professionalism: A positive attitude and the ability to remain calm and efficient during peak occupancy periods.

Schedule & Availability:

Flexibility is Required: The Palms Hotel & Spa is a 24/7 operation. Candidates must have open availability, including mornings, evenings, weekends, and holidays. * Seasonal Fluctuations: Schedule shifts may vary based on Florida’s peak tourist seasons and hotel occupancy levels to ensure optimal guest coverage.

ADDITIONAL INFORMATION: 

ADA Compliance: The Palms Hotel & Spa is an equal opportunity employer and will provide reasonable accommodations to allow qualified individuals with disabilities to perform essential job functions. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

At-Will Employment: This description is a summary of typical duties and is not an exhaustive list. Management reserves the right to adjust responsibilities as business needs evolve. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.