Gift Shop Attendant

ABOUT US:

The Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel’s signature eatery, Essensia Restaurant and Bar, delivers all-natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.

A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.  Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all-natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!

JOB SUMMARY:

Responsible for general operation of Gift Shop, including guest service, cleanliness, organization, stocking, and upkeep of Gift Shop facility.
 

MAIN DUTIES & RESPONSIBILITIES:

• Provides prompt, efficient, and courteous service to guests at all times.
• Maintains the daily operation of the gift shop within the guidelines of retail operating procedures.
• Collects payment for merchandise and follows all cash handling policies and procedures.
• Assists in merchandising functions as inventory receiving, stocking, and merchandise pricing.
• Visually display all merchandise to enhance the profitability of the shop
• Assists guests by suggesting products based on immediate needs and upselling products.
• Sweep, dust, clean, and organize merchandise. Maintain clean and organized work area to ensure safety issues are minimized.
• Promptly report or resolve any guest complaints or issues in the store. 
• Prepare and serve coffee, espresso, and specialty beverages according to company standards ensuring consistency in taste, presentation, and quality 
• Operate coffee machines, grinders, and related equipment properly 
• Greet guests warmly and take orders accurately 
• Provide menu guidance and make recommendations when appropriate 
• Deliver a friendly, efficient, and personalized service experience 
• Process transactions using the POS system 
• Handle cash, credit cards, and other forms of payment accurately 
• Maintain accountability for assigned cash drawer

OTHER DUTIES & RESPONSIBILITIES:

• Must be a self-starter and be able to work with little or no direct supervision during the shift. 
• Be courteous
• Show genuine care for all co-workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment. 
• Maintain a professional appearance and manner at all times.
• Must have a very flexible schedule including weekends and holidays.
• Team player and willing to help out other Food and Beverage outlets.

QUALIFICATIONS

Knowledge, Skills, and Abilities Required:

• Previous experience in a luxury hotel setting is an asset
• Must possess outstanding guest services skills and professional presentation.

• Must maintain composure and objectivity under pressure.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Basic computer knowledge (Micros or 

Education/Certifications

• Food handling certificate is required.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Must be physically fit in order to lift and move merchandise up to 50 pounds.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.