What are the responsibilities and job description for the Customer Care Executive position at The Pacific Holiday world?
Job Title: Customer Care Executive
Location: A-214, 2nd Floor, Pocket-A, Okhla Phase-1, New Delhi – 110020
Job Type: Full-Time
Female candidate reqiurement
Experience Required: Experience in Timeshare
Languages Required: English & Hindi (Fluent Spoken and Written)
Working Hours: 10:30 AM – 6:00 PM
About The Pacific Holiday World
Founded in 2019, The Pacific Holiday World is one of India's emerging leaders in the travel and tourism sector. With a mission to redefine affordable luxury, we offer thoughtfully curated and cost-effective holiday packages to customers across the globe.
From a modest beginning with just 20 passionate professionals, we've grown into a dynamic and customer-focused organization. Our commitment to service excellence, innovation, and quality has helped us build a loyal clientele and make a mark in the competitive travel industry.
We don't just plan holidays – we create unforgettable experiences. Whether it's a weekend getaway or an international trip, we turn travel dreams into reality.
Visit us at:
Job Summary
We are seeking a dedicated and enthusiastic Customer Care Executive to join our team. You will be the first point of contact for our clients, assisting them via calls and emails. Your role is crucial in maintaining high levels of customer satisfaction and ensuring smooth communication.
Key Responsibilities
- Handle inbound and outbound calls professionally
- Respond to customer queries via phone and email
- Provide accurate and detailed information about holiday packages and services
- Follow up on customer inquiries to ensure resolution and satisfaction
- Coordinate with internal departments to address and resolve issues
- Maintain detailed and organized records of all customer interactions
Requirements
- Prior experience in the timeshare industry is mandatory
- Excellent communication skills in English and Hindi (spoken & written)
- Strong interpersonal and coordination skills
- Basic knowledge of MS Office, CRM tools, and email handling
- Excellent listening skills and a problem-solving mindset
How to Apply
Interested candidates can share their resume via WhatsApp at
Job Type: Full-time
Pay: $15, $25,000.00 per month
Work Location: Remote
Salary : $15