What are the responsibilities and job description for the Receptionist position at The Pacific Club?
Job Type
Full-time
Description
The Pacific Club, a premier Orange County city club, are seeking a professional and friendly receptionist to join our team. The receptionist will be responsible for welcoming members and guests and providing them with an excellent experience. The ideal candidate will have excellent communication and organizational skills and be able to multitask in a fast-paced environment.
Position Title : Receptionist
Shift
Tuesday thru Friday
2 : 30 pm to 9 : 30 pm
Full-Time
Department
Food & Beverage
Reports to :
Food & Beverage Director
Indirect report to : Dining Room Manager
Position Summary
Provides a critical link in The Pacific Club's chain of service, providing one of the first impressions of the club for our members and their guests. Responsible for a variety of specific services, i.e. hosting, secretarial and word processing, reservations, and assisting with the operation of The Food & Beverage Department as needed. Answers all incoming telephone calls and connects them to appropriate extensions.
Essential Duties
- Supports the overall success of the department by completing tasks relevant to his / her role at the request of his / her team members or any manager
- Answer incoming phone calls within three (3) rings in accordance with the club's policies & procedures. Transferring or forwarding all calls effectively and efficiently
- Greet all members with a smile using their last names and an appropriate prefix (such as Mr., Mrs., Ms.); and directs them and their guests in a proper manner to appropriate dining, banquet, or private rooms or to the available outlets on the property
- Book, confirm, and monitor all club events and dining reservations for the club
- Answer any queries that the members and guests may have (parking, vendor inquiries, travel directions as well as information about club events and promotions)
- Provide a positive impression to the members and their guests
- Distribute validated parking passes to members and their guests
- Maintain The Pacific Club standards with other team members
- They are responsible for the organization, upkeep, and stocking of all front desk related materials and paperwork
The most significant duties have been included in this description. This does not preclude the assignment of occasional additional or developmental duties.
Benefits for Full-time Employees (Club pays up to 75% of employees premium / up to 25 % of dependent premium)
Medical
Dental
Vision
Life / Accidental Death & Dismemberment
Other Benefits
Competitive Pay
Six paid holidays : New Years Day, Presidents Day, Memorial Day, July 4th, Labor Day, Christmas
Club typically closed on Sundays
401(k) after 6 months - Club matches .50 on the dollar up to 4% of annual salary
vacation - 1 week first year, 2 weeks second year . . .
sick days - 4 per year
sports chiropractor - 6 visits per year
educational assistance - with managers approval
gym subsidy
Requirements
Education
