Operations Manager

About Heritage Corner (OVRTWN Corner)

OVRTWN Corner is a vibrant, community-led marketplace and cultural hub located at the gateway of Historic Overtown, within a designated Main Street America district. The space will feature a café, bar, event space, and 10–15 local small business vendors. It is designed to celebrate the rich cultural heritage of one of Miami’s most historic Black communities while creating inclusive pathways for economic opportunity.

Opening in 2026, OVRTWN Corner will serve as a space that uplifts Overtown’s past and empowers its future, honoring its history, supporting entrepreneurship, and fostering community pride. OVRTWN Corner is under the umbrella of the Overtown Business Association.

Position Summary

The Director of Operations for the OVRTWN Corner plays a pivotal role in preserving the cultural fabric of one of Miami’s most historic Black communities. This position oversees the seamless execution of facility management, marketing, and community engagement. Ensuring that every initiative reflects the mission to celebrate Overtown’s legacy of its rich history, thriving businesses, and entertainment. By leading operations with cultural sensitivity and strategic vision, the Director supports the growth of local businesses, creates inclusive platforms for entrepreneurs, artists, and youth, fostering hope and a deep community pride. Ultimately, this role serves as both a steward of Overtown’s heritage and a catalyst for its future—strengthening the neighborhood’s economic resilience and cultural visibility for generations to come.

Key Responsibilities

Facility & Building Operations

• Oversee daily operations of the 4,000 sq ft mixed-use facility (marketplace, café, bar, event space).
• Manage vendor contracts and supervise contractors: janitorial, HVAC, electrical, plumbing, waste, security, and maintenance.
• Coordinate repairs, preventive maintenance, and emergency response.
• Ensure safety, cleanliness, and functionality across all spaces.

Operational Oversight

• Supervise vendors, contractors, and part-time staff supporting Heritage Corner activities.
• Identify and pursue facility and program-related grant and funding opportunities.
• Manage site operations during open hours and special events, ensuring a safe, welcoming, and inspiring environment.
• Provide leadership and guidance to development staff and volunteers, including training, coaching, and clear communication of goals and expectations.
• Participate in professional development seminars, workshops, etc.
• Oversee signage, aesthetics, and spatial organization.
• Be a steady and service-minded presence for guests, vendors, and staff.

Logistics & Event Support (in coordination with Program Manager)

• Serve as the primary point of contact for all on-site logistics related to signature and donor events, workshops, and activations.
• Coordinate room setup, vendor load-in/load-out, equipment needs, and signage for seamless operations.
• Maintain master calendars for all scheduled use of space and communicate logistics timelines clearly.
• Manage event budgets, vendors, and logistics.
• Implement improvements based on post-event evaluations

Vendor & Tenant Support

• Ensure the vendor spaces are operating at full capacity. 
• Build supportive relationships with marketplace tenants and vendors.
• Address facility or operations needs promptly to minimize disruptions to business.
• Uphold clear communication protocols to streamline problem-solving and coordination.
• Connecting the vendors to business and financial technical support to build pathways toward success.

Compliance & Evaluation Coordination

• Track project progress using appropriate tools and producing timely status reports.
• Track metrics related to operational performance, vendor satisfaction, and issue resolution.
• Collect and analyze data on visitor engagement, community feedback, and program impact.
• Develop and deliver accurate, insightful reports that reflect the impact and performance of development initiatives.
• Prepare reports and presentations for funders, leadership, and stakeholders.
• Maintain permits, certifications, and inspection schedules.
• Liaise with city departments and inspectors to ensure compliance and timely approvals.
• Support documentation and reporting needs tied to operational compliance.

Marketing & Communications

• Oversee and align all marketing efforts with fundraising and development goals.
• Oversee promotional materials, signage, and event communications in collaboration with the marketing team.
• Coordinate with the communications staff and contractors on brand strategy.
• Ensuring that all marketing, communications, and event activities are aligned with the organization’s mission, ethical standards, and strategic goals.
• Develop fundraising materials, impact reports, donor campaigns, and social media content.
• Plan and execute donor-centered campaigns such as the Brick Campaign and other engagement or stewardship initiatives that strengthen donor relationships and drive fundraising success.
• Ensure consistent messaging across all platforms, events, and program sites.
• Manage all press, post, interview, and media communications
• Manage website, donor communications, and responses, etc.
• Procure all marketing and brand-related items for the agency
• Manage marketing budgets

Internal Coordination & Organizational Engagement

• Participate in internal executive/admin team meetings.
• Collaborate with the CEO and other stakeholders on fundraising strategy.
• Maintain flexibility for key initiatives, urgent events, and high-priority projects
• Contribute to annual planning, budgeting, and strategic operations development.
• Participate in professional development seminars, workshops, etc.

Community & Partner Engagement

• Cultivate and maintain relationships with local artists, entrepreneurs, historians, educators, and stakeholders.
• Partner with schools, nonprofits, and cultural institutions to co-host events and educational programming.
• Lead community outreach efforts to ensure neighborhood involvement in Heritage Corner planning and programming.
• Ensure the space consistently reflects the dignity and pride of Overtown—visually, functionally, and energetically.

Ideal Candidate Profile

The ideal candidate is:

• Experienced in operations or facility management in retail, hospitality, nonprofit, or community settings.
• Highly organized, dependable, and solutions-oriented.
• A strong communicator who values collaboration and clear accountability.
• Familiar with vendor relations, compliance requirements, and municipal permitting.
• Grounded in community values, with a deep appreciation for Overtown’s history and culture.
• Comfortable managing logistics calmly and professionally under pressure.
• Available some evenings and weekends based on scheduled events.

How to Apply

Please submit:

1. Resume or CV
2. Written responses to the following prompts:

• What draws you to the Director of Operations role at Heritage Corner?
• Describe a previous role that demonstrates your ability to manage operations in a fast-paced, community-centered space.
• What do you believe makes a space feel truly welcoming and well-run—and how would you bring that mindset to Heritage Corner?

3. Optional:

• References
• Samples or photos of spaces you’ve managed or contributed to

Send all materials to: info@ocnetwork.org

Email Subject Line: OVRTWN Corner Operations Manager – [Your Name]