What are the responsibilities and job description for the Room Attendant position at The Osthoff Resort?
Room Attendant (Housekeeping Department)
Job Purpose
Housekeepers clean guest rooms—they provide stayover service to in-house guests and provide checkout service for incoming guests. Housekeepers help create the best experience possible to resort guests, ensuring rooms are above cleanliness expectations and supporting the AAA Four Diamond brand expectation.
Duties and Responsibilities
- Provide stayover service based on which type each guest chooses
- Provide checkout service per the Housekeeping Training Manual—cleaning the room to ready it for the next guest
- Note anything broken or missing from the unit
- Note anything unable to be cleaned with the products available
- Secure lost and found items left by guests
- Deep clean guest rooms
- Report any equipment or appliances not working
- Clean up cart and closet at the end of shift
- Return all items to their proper places
- Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
- Assist coworkers as needed
- All other duties as assigned
Qualifications
- Education: High School Diploma preferred
- Strong customer/ guest service skills
- Must be able to work most weekends during summer and some holidays
- Comfortable working independently and within a team
- Ability to be on your feet for up to 8 hours each day—also be able to use stairs, reach, bend, kneel, crouch, and/or crawl
- Ability to lift and move up to 25 pounds
- Must possess a positive attitude as a contributor to a diverse work environment
- Ability to exhibit a cheerful and professional demeanor towards guests and other team members
- Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
- Be able to focus on detail and multi-task in a fast-paced environment
- Possess great time management skills, with the ability to think on the spot
- Ability to learn quickly and accurately
Why Work at the Osthoff Resort?
At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.
At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.
The Osthoff Resort is an Equal Employment Opportunity Employer.
About Us
Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.