What are the responsibilities and job description for the Patient Contact Representative position at The Orthopedic Institute of Pennsylvania?
At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.
POSITION SUMMARY: Responsible for scheduling patient appointments in an efficient and timely manner, gathering patient demographics, updating patients to inform them of their appointments, and using technology to coordinate patient care.
ESSENTIAL FUNCTIONS:
- Answers telephone using standard OIP greeting
- Determine caller's needs and address or route calls appropriately
- Schedules patient appointments in a prompt, pleasant, and helpful manner, following physician protocols
- Answering patient and outside facilities questions (via telephone, portal, etc.)
- Processing electronic fax documents
- Addressing appointment cancellations/reschedules/confirmations (via telephone, email, portal, direct message, electronic fax, patient communication system)
- Preparing patient portal letters to be mailed
- Opens/closes switchboard following standard procedure
- Provide on-call information to requesting individuals
- Logging on to hospital systems to update patient information as needed
- Miscellaneous clerical projects or generating reports as requested by Department Lead/Manager
EDUCATION: High school diploma or GED.
EXPERIENCE: One-year work experience, preferably in a medical office setting. Knowledge of medical terminology is desirable. Word processing and computer experience.
Benefits Include:
- Competitive Wages
- Medical, Dental, Vision, Disability, and Life Insurance within 30 days
- Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
- Paid Time Off (PTO)
- 401(k) plan and profit sharing
- Cell-Phone Discounts
- Casual Day on Fridays!
- Company events for employees and families
- Career Advancement Opportunities
