Director of Operations for Orthopedics in Beaverton and NE Portland

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

The Oregon Clinic is seeking a proactive, innovative leader to join our team as a full-time Director of Operations. The Director is part of our senior administrative leadership team, supporting TOC’s mission and optimizing healthcare delivery. Work alongside a collaborative team of patient-focused colleagues in our thriving Orthopedics Clinics.

Expertise in Medical Practice Operations

The ideal candidate has broad and deep knowledge of medical practice operations and understands how to effectively lead complex healthcare environments. This role will drive operational excellence, improve efficiency, and support high-quality patient care.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs. 

Essential Functions will include: 

Strategic Planning and Innovation:

• Explores and follows through on beneficial new and expanded healthcare service opportunities, from idea generation through implementation. Includes working with physicians, TOC leadership, and others to grow healthcare services that enhance patient experience, generate revenue and/or provide cost-saving opportunities.
• Developing and implementing strategic plans for healthcare services to align with the organization's goals. 
• Establishing operational policies and procedures to ensure quality and compliance. 

Financial Oversight: 

• Successful management of specialty group’s fiscal operations. Includes accurate budgeting, cost/benefit analysis of new opportunities, understanding of financial reports, and ability to interpret financials and make sound business recommendations.
• Managing departmental budgets, monitoring expenses, and identifying and implementing cost-saving and efficiency opportunities. Evaluating pricing strategies.
• Analyzing financial performance data to track revenue generation and ensure financial targets are met. 

Quality Assurance, Service Improvement, and Compliance: 

• Demonstrates and champions TOC mission throughout all clinics. Evaluates opportunities for practice improvement initiatives including optimizing workflows and maximizing efficiencies. 
• Implementing quality improvement initiatives to enhance patient care and service delivery using quality metrics to assess performance and identify areas for improvement. Includes resolving patient concerns, conducting/reviewing patient satisfaction surveys, and leading by example.
• Identifying opportunities to implement new healthcare technologies or services to improve efficiency and patient experience. 
• Monitoring compliance with regulatory standards and accreditation requirements within departments.

Staff Leadership and Development: 

• Fostering a positive work environment and promoting teamwork among staff. 
• Responsible for management and development of staff, directly or indirectly including delegation and mentorship.

Teamwork: Management, Collaboration and Communication:

• Collaborate directly to the physician leadership in the specialty group(s) they support.  Additionally, a dotted-line reporting relationship to the COO ensures administrative consistency and strong clinic communication.
• Establishing relationships with external vendors and resources to identify ancillary opportunities. Evaluating emerging trends in healthcare to identify potential areas for service expansion. 
• Overseeing the operations of all Orthopedics departments, including staffing, effective follow-through, and workflow optimization.
• Participating in research and development activities related to ancillary services. 

Other duties as assigned.

Salary: Hiring range, based on experience and credentials: $144,052.48 - $216,078.72 per year. 

Workdays: This salaried position is based at our Orthopedic Clinics in Beaverton and Northeast Portland. Onsite meetings and presence at our Central Administration Office in Northeast Portland will also be required. Typical work hours are Monday- Friday (8:00 am - 5:00 pm). 

Qualifications that support success in this role are based on education, experience, and values including:

• Master's degree in healthcare administration, business, or related field is strongly preferred. 
• Minimum of five (5) years medical group practice experience required, with increasing responsibility in a supervisory / leadership role. 
• Specialty Orthopedics healthcare experience is preferred. 
• Ability to analyze, prepare, and present financial and performance-related reports and projects to the physician members. 
• Ability to demonstrate outstanding collaboration, flexibility, and teamwork.
• Strong analytical and organizational skills.
• Excellent project management and leadership skills. 
• Exceptional analytical, time management, attention to detail, and problem-solving skills. Effectively multi-task.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. 

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!

Premium Benefits: 

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon, with a team of 1,500 team members across 30 specialties, and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments: 

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screening.

Salary : $144,052 - $216,079