Admissions Manager

Description

Admissions Manager Job Description 

Summary

The Admissions Manager develops and maintains the organization’s census by coordinating resident admissions and transitions across The Orchards’ properties and Harvest Therapy lines of business. The Admissions Manager works in coordination with The Director of Marketing and PR and the Business Development Manager to aid in the implementation of the public and customer awareness activities for the campuses. This position is pivotal in cultivating campus and community relationships by communicating and advising on the services provided by The Orchards Post-Acute and Senior Living, Assisted Living, Independent Living, and Harvest Therapy services.

Essential Duties and Responsibilities:

Attention to detail and teamwork with the following and all other duties and responsibilities assigned.

1. Work in conjunction with the interdisciplinary teams of The Orchards to properly screen for service appropriateness, verify payer source, and placement of residents into the proper level of care following RYG protocol.

2. Act as a liaison between The Orchards facilities and physicians, case managers, family members, health care professionals, discharge planners, etc. to coordinate and execute referral’s successful admission into the campus facilities. 

3. Visit potential and current customers at their current setting – hospital, home, LTACH, IRF, etc., and discuss SNF/NF admission including upfront costs such as co-pays, out of pocket max, etc.

4. Manage campus inquiries in a timely and efficient manner, distribute literature, and conduct tours as required.

5. Be a resource to all residents and family members for questions regarding the admission process, financing opportunities, service options and general campus operations 

6.Establish and maintain potential relationships with external stakeholders including health care professionals, clubs, hospitals, senior centers, etc.

7. Communicate required incoming admission information including but not limited to estimated arrival time, special equipment, special conditions etc. to the admissions department and to the receiving buildings operational team for smooth admission to our care.

8. Conduct marketing presentations and educational events to case managers, social workers, discharge planners, physician offices, civic groups, with the use of provided tools.

9. Assist in the execution of The Orchards marketing and sales plans.

10. Assist with the development and monitoring of the department budget.

11. Maintain daily resource management in CRM meeting expected sales quotas, new business goals, call metrics, and daily visit requirements.

Other Responsibilities: 

1. Assist in content development for marketing brochures, newsletters, social media, podcasts and website presence.

2. Provide marketing support by visiting surrounding communities to develop a network of  contacts and create awareness of The Orchards’ properties and services offered.

3. Assist in the planning and successful implementation of events, identify and manage opportunities that create awareness for potential new clients and increase goodwill amongst current customers of The Orchards.

4. Provide Backup Coverage for other team members of the admission process upon request.

 

Requirements

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree, Associate’s degree or Diploma in Nursing; or equivalent combination of education and experience. Knowledge of reimbursement programs such as Medicare as well as managed care plans. Previous sales experience preferred. Clinical education or experience is preferred.

Language: Ability to read and interpret industry publications, procedure manuals, or governmental regulations and publications. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from The Orchards at Foxcrest management, residents, family members, employees and outside business contacts

Mathematical: Ability to add, subtract, multiply, and divide using units of American money. Ability to calculate figures and amounts such as discounts, interest, percentages, and fractions.

Reasoning: Ability to solve practical problems and deal with several concrete variables in standardized situations. Ability to draw valid conclusions and interpret a variety of technical written and verbal instructions from supervisor and residents. Ability to interpret and follow instructions furnished as diagrams (flow charts of processes) and schedules (calendars and spreadsheets of tasks to be performed).

Computer Skills: Spreadsheet, word processing and publishing software, Internet and computer research techniques.

Certificates, Licenses, Registrations: Active Nursing License (Preferred); Valid Driver’s License

Other Skills and Abilities: Interpersonal skills and Listening Skills.

Medical Screenings:  A Physical is required upon hire and Tuberculosis screen is required annually.     

Mental Abilities: The ability to get along with others. The ability to concentrate for extended periods of time. The ability to shift focus from one task to another. The ability to prioritize tasks effectively.    

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk; use hands to finger, handle, or feel when using the computer or telephone; and talk or hear when interacting with various individuals. The employee frequently is required to reach with hands and arms for binders and files. The employee is frequently required to stand when talking with staff and residents and/or families; walk from one area of the campus to another; and stoop or crouch to place items in or get items from low drawers or shelves. The employee must occasionally lift and/or move up to 25 pounds, which is generally office supplies such as boxes of paper, files, and forms. Specific vision abilities required by this job include: close vision for computer and paper detail work; color vision for color-coded spreadsheets or documents; and ability to adjust focus from the computer to the desk or office area. Employee must have the ability to travel and some weekend/evening availability.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions when having to go outdoors to get to the main building, the mail room, and other offices and traveling outside. The noise level in the work environment is usually moderate because it is an office setting with business machines operating phones ringing, light traffic, and people talking