What are the responsibilities and job description for the Front Desk Receptionist position at The Open Door?
Front Desk Receptionist
The Open Door – Indiana, PA
Where Hope, Courage, and Recovery Begin
Are you someone who loves helping others, enjoys being the friendly face people meet when they walk in, and thrives in a mission-driven environment?
The Open Door of Indiana, PA is looking for a warm, reliable, and energetic Front Desk Receptionist/Administrative Assistant to join our team!As a leading behavioral health organization, The Open Door provides outpatient substance use and gambling education and treatment, mental health crisis intervention, impaired driving programming, and supportive services that empower individuals on their path toward healing and recovery.
When you join our team, you become part of something meaningful.
What You’ll Do
As the first point of contact for our clients and visitors, you’ll help create a calm, welcoming environment while keeping our daily operations running smoothly. Your responsibilities will include:
- Opening the agency each morning and getting the day started
- Using our operating system to verify payers for daily client services
- Answering and directing phone calls with professionalism and care
- Greeting clients and helping them complete the appropriate check-in forms
- Processing payments and providing receipts when needed
- Preparing and assembling intake and discharge packets
- Managing daily mail—sending outgoing items and distributing incoming mail
- Supporting all departments with additional administrative tasks
- Being a positive, reliable presence for staff, clients, and visitors
What You Bring
You don’t need decades of experience to shine in this role—just the right attitude and foundational skills. We’re looking for someone with:
- A High School Diploma or GED
- One year of clerical/secretarial experience, preferably in a healthcare setting
OR any equivalent combination of education, training, and experience that prepares you for this role
- A friendly, professional demeanor and customer-service mindset
- Dependability, organization, and the ability to stay calm in a busy environment
Why You’ll Love Working Here
At The Open Door, we believe in supporting the people who support our community. Full-time employees enjoy:
- Competitive pay: $14.50 – $16.00/hour
- 401(k) with employer match
- Health, dental, and vision insurance
- Life insurance
- Paid time off
- A supportive, mission-focused team that treats you like family
Ready to Make a Difference?
If you’re looking for a meaningful career in a supportive environment—and you love being the friendly, organized, dependable person that keeps everything flowing—we’d love to meet you.
Apply today and become a part of the work that changes lives.
Job Type: Full-time
Pay: $14.50 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical billing: 1 year (Preferred)
- Medical Administration: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16