What are the responsibilities and job description for the Host & Reservation Coordinator position at The ONE Group?
Join the World of VIBE DINING as a Guest Service Agent!
Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality. Why Join Our Call Center Team?
We’re rolling out a new pay incentive to reward our hardworking team members!
- Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour.
- Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour.
Supervisors are eligible for the weekend incentive only.
Take advantage of this opportunity to boost your earnings!
Commuter Bonus:
- Full-time employees receive $250/month
- Part-time employees receive $150/month
Fuel Your Shift: Two complimentary meals provided daily
Flexible Scheduling: Balance work and life while thriving in a non-stop hospitality setting
Shifts Available:
This is not your standard 9-to-5 job—our call center operates during peak dining hours to serve guests when they need us most. Must be comfortable with evening, late-night, and weekend availability.
- Thursday through Monday
- 5:00 PM – 1:00 AM
- 3:00 PM – 11:00 PM
- 2:00 PM – 10:00 PM
- Additional shifts may be available
- Comprehensive Benefits Package
- Medical, Dental, and Vision Insurance
- Group Life and Disability Insurance
- Group Accident, Hospital Indemnity, and Critical Illness Insurance
- Traditional and Roth 401(k) Plan
- Exclusive Perks & Growth Opportunities
- Employee Dining Discounts and/or Complimentary Onsite Meals
- Career Development & Limitless Growth Opportunities
- If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
- Employee Assistance Program (EAP)
- Commuter and Dependent Care Benefits
About the Role
The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You’ll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free.
If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you!
Who We Are Looking For:
- A customer service pro with a passion for hospitality
- Thrives under pressure in a high-volume, constantly evolving setting
- Experienced with Contact Center communication software, OpenTable, Microsoft 365
- A problem-solver who can think fast and adapt quickly
- Strong communicator with excellent phone etiquette and writing skills
- Flexible and available to work nights, weekends, and holidays—we’re busiest when others are dining out!
- Punctual, reliable, and a team player who is always ready to elevate the guest experience
Are you ready to bring the VIBE and make every interaction count?