What are the responsibilities and job description for the Customer Service Representative position at The On Time Expert?
Job Summary
Customer-focused professional with experience providing excellent customer service, handling customer inquiries, resolving complaints, and assisting with orders, payments, and account-related issues. Skilled at communicating with customers by phone, email, and in person while maintaining a friendly and professional attitude. Strong problem-solving, multitasking, and communication skills with the ability to work effectively in a fast-paced environment.
- Responsibilities
- Answering customer questions by phone, email, or chat
- Resolving complaints and customer issues
- Processing orders, returns, refunds, or payments
- Updating customer accounts
- Explaining products or services
- Following up with customers
- Documenting customer interactions
- Escalating difficult issues to supervisors
- Skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with productivity software
- Experience with QuickBooks or similar accounting software is a plus
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment
- Excellent phone etiquette and communication skills in both bilingual (if applicable) and English languages
- Office management experience including front desk responsibilities and administrative support
- Technical proficiency with multi-line phone systems, data entry, and clerical tasks
- Ability to manage time efficiently while handling multiple priorities with attention to detail
- Proven customer service skills with a focus on client communication and support
- Familiarity with filing systems, calendar management, and office procedures
- Computer literacy including word processing, spreadsheets, and proofreading capabilitiesJoin us in delivering outstanding service while advancing your career in a supportive environment that values your skills and enthusiasm!
Pay: $23.14 - $34.87 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Retirement plan
Work Location: Hybrid remote in Garland, TX 75041
Salary : $23 - $35