Professional Services Engineer

ABOUT THE ROLE  

The Office Technology Group is looking for a driven and technically sharp Professional Services Engineer to join our Managed Services team. In this role, you'll own the full lifecycle of technology implementation projects for our clients — from scoping and planning through execution and clean handoff — while also serving as a high-level escalation resource for our Service Desk team.

This is a highly visible, client-facing position that demands both deep technical expertise and the professional polish to work directly with decision-makers at client organizations. If you thrive on ownership and take pride in delivering clean, well-documented outcomes — we want to hear from you.

WHAT YOU'LL DO  

Project Planning & Ownership

• Independently scope, plan, and execute technology implementation projects from initiation through closure

• Identify and document potential risks and areas of complexity before work begins; proactively escalate scope changes

• Apply independent judgment that accounts for the full picture 

• Participate in sprint planning and retrospectives, contributing to team sprint goals

Communication & Professionalism

• Maintain a high standard of professionalism in all customer-facing interactions — verbal, written, and onsite

• Provide proactive, consistent project status updates to all relevant stakeholders

Execution & Documentation

• Execute project work in an organized, methodical, and deliberate manner; manage timelines proactively

• Create and maintain complete, accurate documentation for all completed projects

• Ensure clean handoffs to the support team with appropriate documentation and context

• Submit all project-related time entries accurately

• Assist with high-level support escalations and participate in after-hours/on-call rotation as needed

WHAT WE'RE LOOKING FOR  

• 3–5 years of hands-on experience in a Managed Services or Professional Services environment

• Demonstrated ability to independently manage and execute technology implementation projects for clients

• Excellent verbal, written, and interpersonal communication skills

• Strong professional judgment and the ability to make sound, independent decisions in client-facing situations

• Effective organizational and time management skills with strong problem-solving abilities

• Ability to work independently and collaboratively in a fast-paced environment

• Valid Wisconsin Driver's License with an insurable driving record

TECHNICAL SKILLS  

Required

• Microsoft Hyper-V

• Microsoft 365 & Azure Cloud Services Administration

• System Backup and Recovery

• Microsoft Server 2016 and later

• Advanced Networking (VLANs, Routing, Enterprise Switching)

• Server and SAN Hardware

• Juniper & HP, Ubiquiti Switches

• Ubiquiti, Aruba Wireless

• FortiGate Firewalls

• Windows 10 and later

Preferred / Nice to Have

• Telecommunication Systems (specifically VoIP)

• Cisco Routers / Switches / Wireless

• Additional Hypervisor Tools (VMware, Proxmox, etc.)

• Microsoft Azure Cloud Hosting

• Apple / Mac Products

• CompTIA A , Net , Security or equivalent certifications

• Experience with cybersecurity best practices in client environments

• Degree in Information Technology / Computer Science or equivalent combination of education and experience

WHY OTG?  

At The Office Technology Group, you'll work on meaningful projects that directly impact our clients' operations and success. You'll have the autonomy to own your work, the support of an experienced team, and a clear path to grow your technical and leadership skills within a collaborative managed services environment.

BENEFITS

We offer a competitive salary and a comprehensive benefits package because we invest in our team.

• Competitive Salary & Profit-Sharing

• Comprehensive Health Insurance

• Retirement Plan with Company Match

• Paid Time Off (PTO)

• Professional Development: We fund training and certifications to help you grow your career.

Pay: $80,000 - $100,000 per year