What are the responsibilities and job description for the Host/Hostess position at The Office Restaurant & Lounge?
Job Summary
We are seeking an energetic and welcoming Host/Hostess to join our vibrant hospitality team! In this pivotal role, you will be the first point of contact for our guests, creating a warm and inviting atmosphere from the moment they arrive. Your enthusiasm and organizational skills will ensure smooth seating arrangements, efficient reservation management, and exceptional guest experiences. If you thrive in a fast-paced environment and enjoy connecting with people, this is the perfect opportunity to showcase your hospitality talents and make every guest feel valued.
Duties
- Greet guests warmly as they arrive, providing a friendly and professional first impression
- Manage restaurant reservation systems to schedule and confirm bookings accurately
- Seat guests efficiently, coordinating with the service team to optimize table turnover
- Handle phone inquiries with excellent phone etiquette, answering questions about wait times or reservations
- Maintain organized waiting lists and manage seating charts using restaurant table management systems such as Resy and Toast
- Assist with guest services by addressing special requests or concerns promptly and courteously
- Support food safety standards by ensuring cleanliness in the host/hostess station and adhering to hygiene protocols
Skills
- Proven experience as a host/hostess or in food service environments, demonstrating strong guest relations skills
- Knowledge of restaurant reservation management and table management systems like Resy and Toast
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor
- Strong organizational skills to handle multiple tasks efficiently during busy hours
- Basic math skills for managing reservations, seating counts, and billing procedures
- Familiarity with POS systems and restaurant technology tools for smooth operations
- Ability to maintain composure under pressure while delivering outstanding customer service
- Understanding of food safety practices and hospitality standards to ensure guest satisfaction
Join us in creating memorable dining experiences by providing exceptional guest services with enthusiasm and professionalism. We value energetic individuals who are passionate about hospitality and eager to contribute to a welcoming environment!
Pay: From $15.92 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $16