What are the responsibilities and job description for the Customer Solutions Advocate position at The ODP Group?
Overview
The Customer Solutions Advocate is one of a few roles that have direct interactions with our customers. They are responsible for providing forward-thinking problem resolution, with superior service, to address customer issues. This role will handle inquiries from a select set of customers and sales representatives, which will enforce a deep understanding of the customers’ needs and preferences.
This position is empowered to take appropriate action to execute solutions or escalate issues to the team manager when needed. They will partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue.
This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands.
Primary Responsibilities
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $20.60/ per hour to $31.44/per hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
The Customer Solutions Advocate is one of a few roles that have direct interactions with our customers. They are responsible for providing forward-thinking problem resolution, with superior service, to address customer issues. This role will handle inquiries from a select set of customers and sales representatives, which will enforce a deep understanding of the customers’ needs and preferences.
This position is empowered to take appropriate action to execute solutions or escalate issues to the team manager when needed. They will partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue.
This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands.
Primary Responsibilities
- Resolve problems and provide timely / proactive resolution with superior service to address customer issues.
- Handle inbound phone, email and chat contacts from a select set of customers and sales representatives.
- Take appropriate action to execute solutions or escalate issues to the team manager on behalf of the customer.
- Partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue.
- Special projects to support customers as needed. Note: Could result in additional charge to customer.
- Level of Formal Education: High School diploma or equivalent, Bachelors preferred
- Area of Study: Customer Service
- Minimum Years of Experience: 1
- Type of Experience: Customer Service, Order Management
- Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
- Skills & Abilities:
- Excellent verbal and written communication skills.
- Superior relationship building
- Time Management skills, ability to multi-task
- Organizational skills
- Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
- Additional Language Skills: Excellent communication in English (written and verbal) and interpersonal skills
- Personal Attributes & Other/Preferred:
- Strong customer service orientation
- Self-Starter
- Analytical
- Able to succeed in an ambiguous environment
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The salary range for this role is $20.60/ per hour to $31.44/per hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
Salary : $21 - $31