Community Engagement Coordinator

The Company You’ll Join

OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

What We Offer:

• Competitive base salary

• Opportunity to earn quarterly bonuses

• 401(k) with company match

• Comprehensive Medical, Dental, and Vision - coverage starts day one

• Health Savings Account (HSA) with company contribution

• Mileage Reimbursement

• Tuition reimbursement to support continued education

• Company-paid employee life insurance

• Voluntary supplemental benefits

• Paid time off including:

  • 15 days (120 hours) PTO

  • 5 days (40 hours) sick time

  • 9 company holidays (72 hours)

• Paid specialized training and ongoing professional development to strengthen your skills, expand your experience, and support career growth

The Team You’ll Work With

The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community. Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.

• We act with integrity and communicate honestly and openly

• We are passionate about meeting the company’s needs and delivering for our clients

• We are accountable for all our own actions

• We work together as a team and are committed to excellence and innovation

• We respect each other and celebrate our diversity

The Purpose of Your Role

The Community Engagement Coordinator is responsible for building and sustaining meaningful connections between OCD Anxiety Centers and the communities we serve — locally and nationally. This is a relationship-first role with a public-facing, national presence. You will bridge our alumni program with broader community outreach, turning former clients into advocates, amplifying our mission through storytelling and events, and deepening our reach among individuals and families affected by Anxiety, Trauma, and OCD.

You will be the face of our brand in the community, working closely with the Marketing Director to ensure every touchpoint — from a virtual support group to a national awareness campaign — reflects our values and drives both engagement and admissions. This role supports programs across all OCD Anxiety Centers locations and requires flexibility for occasional evening and weekend work, scheduled in advance.

Success Indicators/KPIs

• >100 individual alumni actively participating in the program on a monthly basis

• >2 virtual support meetings held per week, with consistent growth in attendance over time (separate groups for alumni and the general public)

• 10 monthly readmissions attributed to alumni engagement and community outreach

• 1 active ambassador per market, with growth in public appearances, stories shared, and advocacy activities

• >20 participants in each weekly public support group

Upon achieving these key performance indicators, your supervisor will meet with you to review progress and collaborate on establishing new performance goals that reflect continued growth and excellence.

Core Competencies

• Demonstrated ability to build, nurture, and sustain relationships with diverse audiences

• Deep understanding of behavioral health, including OCD, anxiety, trauma, and relapse prevention

• Strong event planning and community organizing skills

• Experience managing volunteers, advocates, or ambassador programs

• Excellent written and verbal communication, with the ability to adapt tone for different audiences

• Comfort with sensitive conversations, including crisis awareness and appropriate escalation

• Proficiency in Microsoft Office, Google Workspace, and data tracking tools

• Experience with virtual meeting platforms (Google Meet, Zoom, Teams, etc.)

Core Responsibilities

• Alumni Engagement

  • Manage and grow the alumni program, maintaining consistent outreach and re-engagement strategies for former clients and their families

  • Host virtual support meetings multiple times per week, developing content and facilitation guides for each session

  • Develop and maintain an Alumni Portal in collaboration with the digital marketing team, serving as a living resource for former clients and families

  • Actively and sensitively encourage alumni return for treatment when clinically appropriate

• Advocacy & Ambassador Program

  • Recruit, train, and manage a roster of alumni advocates across the country willing to share their stories publicly through social media, events, press, and organizational initiatives

  • Maintain one active ambassador per market, with clear communication and consistent support throughout their engagement

  • Partner with the Marketing Director to integrate advocate stories into broader campaigns and media outreach

• Content & Storytelling

  • Develop written and multimedia content for support meetings, the alumni portal, email communications, and social media — in collaboration with the Marketing Specialist and Marketing Director

  • Gather and shape alumni stories for use in testimonials, press releases, and awareness campaigns, always ensuring informed consent and client dignity

  • Contribute to the organization's broader content calendar with alumni stories and engagement highlights

• Reporting & Collaboration

  • Track participation, engagement trends, and outcomes in structured reports shared regularly with the Marketing Director

  • Collaborate cross-functionally with Admissions, Clinical, and Marketing teams to align community engagement with organizational goals

  • Maintain accurate records of alumni participation, advocate assignments, and event outcomes

• Adheres to all company policies and procedures

• Other duties as assigned

The Skills and Expertise You Have

• 2 years of experience in behavioral health, community outreach, social services, or patient engagement

• Experience in or strong familiarity with OCD, anxiety disorders, or trauma-informed care

• Demonstrated experience planning and executing community events

• Strong organizational skills with the ability to manage multiple programs simultaneously

• Availability for occasional evening work (2–3 evenings per week, scheduled in advance) and periodic weekend commitments

• Bachelor’s degree in psychology, social work, communications, public health, or a related field preferred

• No supervisory requirements

• Proficient knowledge of computers, including Microsoft Word, Excel, and other software

• Accurate and efficient electronic data entry

• Must be punctual and maintain excellent attendance

• Organized, detail-oriented, takes the initiative, and completes job responsibilities independently

• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills

• Thrives in a changing work environment, including remote, in-person, and varied settings

• Must be punctual and maintain excellent attendance

• Organized, detail-oriented, takes the initiative, and completes job responsibilities independently

• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills

• Thrives in a changing work environment, including inside, outside, and loud noise level

Preferred Qualifications

• Experience managing an alumni, ambassador, or volunteer program

• Familiarity with CRM tools, alumni portals, or community management platforms

• Comfort with content creation, on-camera storytelling, or social media collaboration

• Existing relationships within the behavioral health or mental health advocacy community

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational, and recreational programs.