General Manager - The Obstinate Daughter

The General Manager's role is to deliver revenues and profits by developing, marketing, financing, and providing appealing restaurant service and managing staff. The GM's job duties include: establishing a restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates and meeting restaurant financial objectives. Additional duties include preparing strategic and annual forecasts and budgets, analyzing variances, initiating corrective actions, establishing and monitoring financial controls, developing and implementing strategies to increase average meal checks. The GM must attract patrons by developing and implementing marketing, advertising, public and community relations programs, evaluating program results, identifying and tracking changing demands. The GM must also control purchases and inventory by meeting with account managers, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports. The GM must also maintain operations by preparing policies and standard operating procedures, implement production, productivity, quality, and patron-service standards, and determine and implement system improvements. The GM must also maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings and initiating improvements. The GM must also accomplish restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures. Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems. Tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies are additional responsibilities. The GM will also accomplish company goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
High school diploma. An advanced degree in hospitality is a bonus. Requirements include experience in cost accounting, developing budgets, financial planning and strategy, decision making, process improvement, strategic planning, verbal communication, customer focus, management proficiency, managing profitability and quality focus.