Food & Beverage Attendant

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, The Observatory Sun Valley will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring signature experiential hospitality to one of North America’s most iconic year-round mountain destinations.

The Food & Beverage Attendant plays a key role in supporting food and beverage operations throughout the resort by assisting with food delivery, In-Room Dining support, guest service, operational setup, and overall service flow across multiple outlets including restaurant, lounge, pool, banquet, café, and In-Room Dining operations. This position is responsible for helping maintain exceptional presentation, responsiveness, cleanliness, and operational efficiency while supporting elevated guest experiences aligned with Viceroy luxury hospitality standards.

This role requires strong communication, urgency, attention to detail, and operational flexibility in a fast-paced luxury hospitality environment. The ideal candidate is team-oriented, guest-focused, and committed to delivering attentive, professional, and seamless service throughout all resort food & beverage operations.

Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Deliver food and beverage orders quickly, accurately, and professionally throughout the resort.
• Support restaurant, lounge, pool, banquet, café, and In-Room Dining operations as business demands require.
• Ensure all food and beverage items are presented according to resort and outlet standards prior to delivery.
• Confirm all orders are accurate before leaving the kitchen or service area.
• Assist with In-Room Dining operations including order delivery, tray retrieval, setup, breakdown, and guest interaction.
• Assist servers, bartenders, and outlet teams with table maintenance, clearing, resetting, stocking, and operational support throughout service periods.
• Maintain cleanliness, organization, and stocking of service stations, dining areas, hallways, and operational spaces.
• Assist with running beverages, bread service, amenity deliveries, banquet support, and additional service tasks as operationally necessary.
• Communicate effectively with culinary, stewarding, bartenders, servers, and leadership teams to maintain smooth service flow and operational efficiency.
• Respond promptly and professionally to guest requests, questions, and service needs while communicating concerns to the appropriate team members.
• Follow all food safety, sanitation, operational, and guest service standards.
• Assist with opening, mid-shift, and closing side work duties as assigned.
• Support banquet setups, breakdowns, seasonal activations, and special resort events as operational needs require.
• Utilize proper communication and teamwork to support operational efficiency throughout food & beverage operations.
• Attend required meetings, trainings, and departmental lineups.
• Maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Ensure overall guest satisfaction through professionalism, responsiveness, urgency, and attention to detail.
• Perform other duties as assigned by management.

Qualifications

• Previous restaurant, hotel, resort, food & beverage, In-Room Dining, or hospitality experience preferred, but not required.
• Previous luxury hospitality or multi-outlet food & beverage experience preferred.
• Ability to work efficiently in a fast-paced, high-volume hospitality environment.
• Strong communication, teamwork, and guest service skills.
• Basic knowledge of food and beverage service standards preferred.
• Ability to multitask, prioritize responsibilities, and maintain professionalism during high-volume service periods.
• Ability to stand, walk, and carry trays or operational supplies throughout the shift.
• Food Handler certification required or ability to obtain upon hire.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying operational demands.
• Must maintain a positive, professional, and service-oriented demeanor at all times.