Director of Housekeeping & Laundry

Job Title: Director of Housekeeping and Laundry

Location: SNF/AL 

Department: Environmental 

Reports to: Administrator (LNHA) 

FLSA Status: Non-Exempt 

Position Summary:

In keeping with our organization’s goal of improving the lives of the Residents we serve; the Director of Housekeeping and Laundry plays a critical role in providing superior customer service and housekeeping services to all Residents in the facility. The Director of Housekeeping and Laundry is responsible for the planning, development and overall operation of the Housekeeping and Laundry Departments which ensures the facility is maintained in a clean, odor free and safe manner. 

Principal Duties and Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Plans, directs and supervises the activities of the housekeeping and laundry staff. 
• Responsible for the cleaning and sanitizing of Residents rooms and all areas inside the facility as well as outside and the entire property
• Ensures the facility is kept cleaned, sanitary, and odor free at all times in compliance with Federal, State, and local regulations. 
• Responsible for operating the Housekeeping and Laundry Departments within budgetary guidelines and limitations.  
• Completes annual performance reviews of all subordinate staff. Provides guidance and education to staff in regard to their performance. 
• Provides counseling and disciplinary action to subordinate staff members as needed.  
• Responsible for training and educating staff members. 
• Assure that established infection control and standard precaution practices are maintained at all times. Follow established safety precautions when performing tasks and using equipment and supplies. 
• Ensures that the stock level of environmental services supplies, disinfectants, equipment, etc. is maintained. Orders stock when needed and stays within assigned budget.  
• Reports all hazardous conditions, damaged equipment and supply issues to the appropriate persons. 
• Conserves resources by controlling costs, adhering to budgets, and using prudent judgment related to expense(s) incurred by the Company. 
• Performs or assists with housekeeping and laundry duties as necessary. 
• Responsible for uncompromising levels of cleanliness and safety. 
• Manages and directs the operational flow of the housekeeping and laundry departments to ensure efficient workflow that meets the needs of the campus.
• Maintains the comfort, privacy and dignity of Residents and interacts with them in a manner that displays warmth, respect and promotes a caring environment. 
• Assist with new admissions, re-admissions and assist with the transfer of Residents to different rooms within the facility.  
• Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know” basis.  
• Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.
• Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
• Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.
• Attend staff meetings and in-services as requested. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure.
• Understands Infection Control and follows the Company’s Infection Control guidelines, such as hand-washing principles, understanding of isolation and standard precautions, recognizing signs and symptoms of infection, demonstrating and understanding of the process for identifying and handling infectious waste and cross contamination, maintaining personal hygiene, and complying with OSHA standards in the workplace.
• Answers and respond to call lights promptly and courteously when working in resident care areas.
• Reports all resident concerns to the appropriate department head. 
• Perform job duties while operating in compliance with federal and state laws/regulations, and facility policies and procedures.  
• Regular and reliable attendance.
• Perform other tasks as required.
• Ability to work with residents who may have cognitive, behavioral, or physical impairments.
• Ability to work in potentially stressful or emergency situations.

Supervisory Responsibility:

• This position supervises those employees in the housekeeping and laundry department, supervisory duties include: hiring, and training employees; labor management, scheduling, planning, assigning and directing work; receiving calls and finding replacements for absent staff; preparing performance evaluations; receiving and resolving employee complaints; monitoring and correcting job performance of employees; and disciplining employees up to and including discharge.  
• All employees are expected to lead by example, demonstrate professionalism, support their supervisors and leadership team, and contribute positively to the success of the team and organization.  

Required/Desired Qualifications: 

Education, Training, and Experience:

• High school diploma or equivalent. College graduate or some college classes preferred. 
• Two (2) years’ experience in a supervisory, janitorial/laundry or housekeeping environment. Healthcare, senior living industry, assisted living or long-term care environment preferred. 
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.  

Specific skills, knowledge, and abilities:

• Verbal and written communication skills. 
• Interpersonal and customer service skills.
• Excellent organizational skills and attention to detail. 
• Time management skills with a proven ability to meet deadlines. 
• Strong analytical and problem-solving skills. 
• Strong supervisory and leadership skills. 
• Ability to prioritize tasks and to delegate them when appropriate. 
• Ability to function well in a high-paced and at times stressful environment. 
• Proficient with Microsoft Office Suite or related software. 

Other Special Requirements:

• Ability to work nights and weekends to accommodate the needs of the residents.  
• Tolerate potential exposure to blood, body tissues, and fluids with occasional exposure to hazardous materials and infectious diseases.? 
• Manual dexterity that is required to operate modern office equipment.