Travel Manager

Top global law firm is seeking an experienced Travel Manager to join the NY office. At least 5 years of progressive experience in corporate travel management, ideally within a professional services or law firm environment* Serve as primary contact for the firm's travelers to assist in the day-to-day travel operations, service delivery issues as well as traveler experience, traveler escalations and providing prompt and effective resolution;* Work closely with the Director of Travel to implement travel initiatives, including managing travel requests for meetings and firm events;* Manage travel services through efficient processes with high client satisfaction while adhering to travel policy compliance and awareness of savings to the firm;* Develop strong working relationships with all levels of the firm on a global scale to include key stakeholders;* Create training modules and lead training for travel arrangers and travelers on the travel program, policies and how to create traveler profiles;* Support the implementation of global projects related to travel tools and solutions, including 3rd party vendors;* Develop a collaborative partnership with the firm's travel vendor to support shared goals;* Manage travel reporting, including development of travel dashboards with data related to spend, travel metrics for compliance, volume trends along with exception reporting, budgeting and forecasting;* Work collaboratively with cross-functional teams and departments across offices;* Work beyond scheduled hours as required; and* Handle additional related projects and tasks as may be assigned and necessary. Qualifications:* Bachelor's degree (preferred);* At least 5 years of progressive experience in corporate travel management, ideally within a professional services or law firm environment;* Strong knowledge of global travel operations, including airline, hotel, and ground transportation programs;* At least 5 years of work process and procedure experience;* Proven ability to manage multiple priorities and deliver exceptional service in a deadline-driven environment;* High level of discretion and professionalism in handling sensitive traveler information and firm matters; and* Excellent communication, negotiation, and vendor management skills.Proficiencies:* This position requires a driven individual who is experienced in working for a global organization and leading managed travel programs, driving strategic travel relationships, and supporting firm spend culture and knowledge of global travel industry and understanding of major global travel-related organizations (GBTA, ACTE, ISM, etc.);* Advanced proficiency in Microsoft Office Suite;* Advanced proficiency in planning, allocating and reconciling an operations budget;* Advanced knowledge of office administration and services procedures and practices, preferably in a legal environment (where applicable); and* Advanced knowledge of staff performance management, facilities and operations procedures and practices, records and related practices and systems as applicable to the position.

Salary : $41 - $59