What are the responsibilities and job description for the Sales Associate position at The NOW?
Benefits:
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Responsibilities
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
Care For Those Who Care For Others
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.
- Bonus based on performance
- Employee discounts
- Paid time off
- Ability to work flexible hours, including evenings, weekends, holidays
- 9AM - 3 PM Open or 2:45 PM - 9:30 PM Close
The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.
Responsibilities
- Provide top-level service for guests and team members.
- Warmly greet and check in guests.
- Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
- Accurately and effectively book, edit, and cancel massage appointments.
- Open/close the boutique each day according to standard operating procedures.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with the leadership team to ensure best practices and foster innovation.
- Sales and service-related experience preferred.
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
- Enjoy working with people and possess a friendly and outgoing personality.
- Possesses problem-solving and troubleshooting skills.
- Must be a team player
Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by destinations from around the world.
Company Values
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
Care For Those Who Care For Others
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.