What are the responsibilities and job description for the Property Leasing & Customer Service Coordinator position at The Now?
Living in The Now
At The Now, we take a thoughtful and professional approach to property management. With over 50 years in business and a portfolio of more than 70 commercial and residential buildings across Los Angeles, we pride ourselves on providing well-maintained, high-quality spaces for tenants and businesses alike.
We are a growing company that values organization, clear communication, and a hands-on mindset. Our team is collaborative, solutions-oriented, and committed to maintaining high standards across our properties. We offer our employees the opportunity to contribute directly to company operations and decision-making, with an open-door culture that encourages feedback and teamwork.
If you're looking for a stable, well-established company with a modern approach to property management—and you’re passionate about delivering excellent service—we’d love to meet you!
Job Summary
We are seeking a dedicated and proactive Property Leasing & Customer Service Coordinator to join our team. The ideal candidate will be responsible for managing tenant and customer relationships, addressing complaints, and resolving issues in a timely and efficient manner. This role requires a hands-on approach with tenants, ensuring their concerns are handled professionally and with care.
Key Responsibilities
Tenant Relations & Customer Service
- Act as the primary point of contact for tenants, responding to inquiries and complaints.
- Resolve tenant issues promptly and escalate to management when necessary.
- Maintain open communication with tenants by providing regular updates regarding maintenance and property matters.
- Provide exceptional customer service to all tenants and property owners.
- Support property management staff in organizing tenant events and maintaining a positive tenant experience.
Operations & Coordination
- Coordinate with maintenance and property management teams to ensure service requests are completed in a timely manner.
- Document tenant interactions and issues using property management software.
- Assist in leasing, apartment showings, renewals, move-ins, and move-outs, ensuring a smooth transition for all parties.
- Assist the Leasing Manager with apartment showings and listing management, including scheduling, updating listings, and preparing units for tours.
- Assist in office tasks such as mailing, organizing, filing
Qualifications
- Previous experience in customer service, preferably in property management or real estate.
- Excellent communication and interpersonal skills.
- Ability to handle difficult conversations with professionalism and empathy.
- Strong organizational and problem-solving abilities.
- Familiarity with AppFolio (preferred).
- Ability to work independently and as part of a team.
- Knowledge of local housing laws and regulations (preferred).
- Bilingual (preferred but not required).
- Valid driver’s license and insurance.
Work Environment
- Combination of office and field-based activities.
- Ability to travel locally between properties.
- Work hours: 40-45 hours. 5 days per week including Saturdays. Schedule can be Tuesday – Saturday (Flexible), but Saturday is a must!
- Hourly Rate: Between $24-$30/hour commensurate on experience.
The Now is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our open-door policy means that we take pride in listening to what our employees have to say and implementing their input.
5 days per week including Saturdays. Schedule can be Tuesday – Saturday (Flexible), but Saturday is a must!
40-45 hours/week
Salary : $24 - $30
