What are the responsibilities and job description for the Experience Guide (Front Desk Associate) - West Hollywood position at The NOW?
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States
The Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but not limited to, the greeting of all guests, managing the sauna experience from check -in to check-out, performing general housekeeping and inventory tasks, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed. This position may involve additional duties as necessary to maintain operational efficiency and security.
Duties and Responsibilities:
- Provide top level guest service for all including internal guest service.
- Know and be able to articulate The NOW mission.
- Be on time for your shift.
- Properly open and close boutique each day according to Standard.
- Operating Procedures.
- Accurately book, change and cancel massage appointments via telephone.
- Ensure necessary waivers are signed prior to appointment
- Acknowledge and greet everyone who enters and leaves.
- Provide detailed descriptions of services, enhancements, instructions on how to use the saunas, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
- Utilize computers with skill and proficiency and only for business purposes.
- Maintain cash register bank and safeguard guest financial data
- Answer the phone promptly and use the guest’s first name throughout the phone conversation.
- Actively promote services, enhancements, membership, and retail, as well special events, promotions and/or discounts available.
- Maintain eye contact when addressing external and internal guests.
- Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean, safe, fully stocked and well-organized work and common areas, including sanitizing the saunas in between uses as well as those other boutique common areas as needed.
- Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
- Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
- Regularly attend, participate in and support training and staff meetings.
- Assist in all areas of operation as requested by management, including additional administrative and cleaning duties as necessary.
- Communicate to management any and all occurrences involving staff or guests that require attention.
Position Requirements:
- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills. Must be a team player.
Compensation Benefits:
- Starting Rate: $19.00/hour
- Commission: Opportunity to earn up to an additional $3/hr in commission
- Paid time off
- Health benefit eligibility for qualified team members
- Annual wellness stipend
- Team member discounts
- Aesthetically-inspiring work environment
- Growth Potential
- A positive and supportive team and company
- An environment where diversity is celebrated
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
NOTE: Our infrared sauna service is not yet available in all locations. Therefore, duties and responsibilities as outlined above may vary based on location and the needs of that boutique.
Salary : $3 - $19