The North Face: Sales Associate - Westfarms Mall

Sales Associate

As a Sales Associate you will be the face of the brand to our retail customers and willbe responsible forcreating best-in-class customer experience in the store. As a Sales Associate, you will actively engage with a diverse and often large group of people, using your product, brand,activityand community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team, ensuring that customer engagement is the top priority, while alsoassistingin the daily visual and operational maintenance of the store.

Join the North Face Family

The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. Over the last 50 yearswe'velived by our "true north," the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives. To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors. We extend our reach through support of non-profit organizations,establishingprograms that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.

• As we enter our sixth decade, we pledge to:

• Empower exploration and the thrill of the unknown for as many people as possible.

• Protect the places where we live, play, andoperate.

• Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.

How You Will Make a Difference

Responsibilities:

• Providea high levelof personalized customer engagement.

• Serve as a one stop resource for customers, providing them with relevant product, community, and activity-based knowledge and recommendations.

• Demonstrate a willingness to learn and to share relevantactivity, community, and product. knowledge to create a memorable and valuable experience for the customer.

• Achieve sales and productivity goals byutilizingall available resources to meet the customers' needs.

• Assistin the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, productreplenishment.

• Assume cashier duties as needed.

• Assistin the execution of all Loss Prevention initiatives.

• Assistin the overall visual and operational maintenance of the store.

What You Bring

Required

• Ability togenuinely and comfortably engage with a diverse group of customers

• Customer service experience

• Ability to collaborate, work as a team, andbe adaptable in the workplace

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays

• Excellent written and verbal communication skills

• Knowledge,experienceand/or willingness to learn about the products, activities, community relevant to the store's customer base

• Attention to detail

• Proficient computer skills including word processing, spreadsheets, and software programs

Preferred

• High School Diploma or GED

Physical

• Operate office equipment and technology (i.e., computers, tablets, phones,copier, etc.)

• Standingrequiredfor entire work shift

• Bend, lift, open and move product up to 50 pounds as needed

• Use ladders for visual merchandising, light adjustments, and window bannerplacement

Free to Be, Inclusion & Diversity