What are the responsibilities and job description for the Personal Injury Case Manager position at The Nichols Law Group?
Company Description
At The Nichols Law Group, we are a dedicated personal injury law firm committed to representing individuals who have been injured due to the negligence of others. Our areas of practice include car accidents, slip and fall incidents, dog bites, and a range of other personal injury matters. We understand that the aftermath of a traumatic event can be physically, emotionally, and financially overwhelming. That's why we approach every case with compassion, diligence, and a relentless pursuit of justice. As a small growing law firm, our smaller size allows us to build meaningful, one-on-one relationships with our clients, offering them the personalized attention and support they deserve throughout their recovery and legal journey.
The Nichols Law Group is currently in an exciting phase of growth. We're looking for motivated, result driven, self reliant individuals who are eager to grow with the firm. We offer opportunities for professional development and long-term career advancement to those who are passionate about helping others and committed to delivering excellence in their work.
If you are someone who thrives in a semi-autonomous work environment and wanted to be part of a business that truly makes a difference, we'd love to hear from you!
Responsibilities
- Conduct initial client interviews and gather comprehensive case information
- Serve as liaison between clients, attorneys, medical providers, insurance companies, and other stakeholders
- Maintain detailed case files and documentation in compliance with Texas legal requirements
- Provide regular updates and explain legal procedures in accessible terms
- Address client concerns and questions promptly and professionally
- Coordinate medical treatment and monitor client progress
- Perform initial claim setup
- Organize and maintain digital and physical case files, including completing custom fields, uploading documents, and managing deadlines using case management software
- Communicate with insurance adjusters to obtain liability determinations and provide treatment status updates
- Send professional correspondence to insurance companies
- Conduct lien searches
- Track treatment timelines to ensure timely transition to maximum medical improvement (MMI)
- Gather, review, and organize medical records and billing documents throughout the treatment phase
- Conduct legal research and accurately draft legal documents
- Collaborate with attorneys and internal teams on case strategy and case progression
Qualifications
- Self-reliant with a proactive, common-sense approach to problem-solving
- Strong persuasive writing and communication skills
- Accurately transcribes and processes detailed information
- Maintains a positive attitude and provides exemplary customer service
- Values and prioritizes punctuality
- Excellent organization and time management skills
- Effectively multitasks and prioritizes in high-volume, deadline-driven environments
- Thinks quickly and analytically under pressure
- Works independently and collaboratively within a team
- Bilingual (Spanish/English) is a plus
- At least 1 year of experience preferred
If you are a motivated, results driven, and self reliant individual who is passionate about helping clients navigate legal challenges and recover from traumatic events and are looking for opportunities for professional development and long term career growth, we encourage you to apply for this position.
Benefits:
- 401(k)
- Opportunities for advancement
- Paid time off
Work Location: In person