Phone Operator

Phone Operator Job Responsibilities:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

If you have experience with eClinicalWorks that is a plus. Pay is determined by your experience and ability. This is a full time position. Hours are from 7:30 Am to 4:00 Pm Monday through Thursday and 7:30 Am to 1:30 Pm on Fridays.

We are an Equal Employment Opportunity Employer.

Do Not apply if coming to work each day is not something you do often.