Salesforce Applications Support Engineer

Job Summary 

Newberry Group is seeking motivated and detail‑oriented Salesforce Application Support Engineers to support the Application Sustainment and Production Support Operations team within the Rural Development mission area at the Department of Agriculture (USDA). The ideal candidate will have 1–3 years of hands‑on experience working with Salesforce applications, troubleshooting production issues, and ensuring the stability and reliability of business‑critical systems. This role is ideal for someone who thrives in fast‑paced environments, enjoys problem‑solving, and is committed to delivering high‑quality support.

Location

This is a full‑time telecommuting role. The applicant must be a U.S. citizen, reside in the United States and able to obtain a Public Trust clearance.

Duration
7‑Month Position, Possible Extension
Full-time benefits available

Responsibilities and Duties

• Provide day‑to‑day sustainment and production support for Salesforce applications, ensuring high availability, reliability, and performance.
• Monitor Salesforce system behavior, logs, integrations, and alerts; identify issues and resolve them proactively.
• Respond to and troubleshoot incidents, service requests, and problem tickets within established SLAs.
• Collaborate with developers, administrators, and operations teams to diagnose root causes and implement long‑term fixes.
• Support deployments, configuration updates, and routine maintenance across multiple environments (DEV, TEST, STAGE, PROD).
• Assist in validating Salesforce functionality after deployments or system changes, including regression and smoke testing.
• Document technical procedures, support guides, troubleshooting steps, and known issues.
• Participate in on‑call rotation for critical production issues as needed.
• Support continuous improvement efforts by identifying opportunities to streamline processes and enhance operational efficiency.
• Ensure that tickets, changes, and documentation comply with organizational standards and production control processes.

Basic Qualifications and Skills Required

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent experience.
• 1–3 years of experience providing application support or production support, ideally within Salesforce environments.
• Solid understanding of Salesforce configuration, user management, permissions, and basic administrative tasks.
• Strong troubleshooting skills with the ability to analyze logs, review error messages, reproduce issues, and isolate root causes.
• Familiarity with ITSM tools for incident, problem, and change management.
• Basic understanding of Salesforce SOQL/SOSL or SQL for querying and analyzing data during issue resolution.
• Ability to interpret application logs, API error responses, and system diagnostics.
• Strong communication skills with the ability to support both technical and nontechnical users.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast‑paced environment.

Who We Are… 

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide.  

The strength of our company is a direct reflection of our highly skilled and talented workforce. 

Benefits and Perks 
In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term disability coverage, tuition and training reimbursement, employee assistance program, and more. 

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Disability/Veterans. 

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