What are the responsibilities and job description for the Front Desk / Patient Services Coordinator — Part-Time to Full-Time position at The New England Wellness Group?
Front Desk / Patient Services Coordinator — Part-Time
The New England Wellness Group | Brattleboro, Vermont
Schedule: Part-time, with potential to increase to full-time
Location: On-site
Compensation: $18.50–$20.00 per hour, depending on relevant experience and qualifications
The New England Wellness Group is seeking a friendly, dependable, and organized front desk team member to help patients feel welcome and keep our practice running smoothly. Our practice provides primary care, naturopathic medicine, chiropractic care, and occupational health services.
This position begins part-time, with the potential to grow into full-time employment as practice needs expand.
What you’ll do
- Welcome patients and manage check-in and check-out.
- Answer phones, respond to routine questions, and route messages to the appropriate team member.
- Schedule appointments and help coordinate provider calendars.
- Verify patient information and insurance coverage.
- Collect copayments and other patient payments accurately.
- Help patients complete registration forms and other paperwork.
- Maintain accurate records in our electronic medical record system.
- Process incoming documents and support communication among patients, clinicians, and staff.
- Keep the reception area organized and welcoming.
What we’re looking for
- A warm, professional manner and a commitment to excellent patient service.
- Strong communication, organization, and attention to detail.
- Reliability, punctuality, and the ability to manage several priorities.
- Comfort using computers and learning new software.
- Respect for patient privacy and confidential information.
- A collaborative attitude and willingness to help where needed.
Previous medical office, reception, or customer service experience is preferred. Familiarity with medical terminology, insurance verification, and electronic medical records is helpful. We welcome applicants with strong transferable skills and a willingness to learn.
Why join us?
You’ll work with a collaborative healthcare team, build meaningful relationships with patients, and contribute directly to the daily success of a community-based practice.
To apply
Please send your résumé and a brief introduction to contact@newenglandwellnessgroup.com with the subject line “Front Desk Position.” Include your availability and the number of hours you would ideally like to work each week.
Pay: $18.50 - $20.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Dental insurance
- Free parking
- On-the-job training
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $19 - $20