MEDICAL OFFICE FRONT DESK

Overview

The Neurology Institute is seeking experienced, dedicated, and professional Medical Front Desk Receptionists to serve as the first point of contact for patients and visitors in our busy private healthcare environment.

The ideal candidates possess excellent communication skills, a strong understanding of medical administrative procedures, and proficiency in Electronic Health Record (EHR) systems. This role requires a detail-oriented individual capable of managing patient interactions, scheduling appointments, and ensuring smooth clinic operations while maintaining strict confidentiality and compliance with healthcare regulations.

Key Responsibilities/Experience Required

· Patient Reception: Greet patients and visitors promptly and warmly while providing courteous, compassionate, and efficient front desk service.

· Appointment Scheduling: Schedule patient appointments accurately using EMR (Electronic Medical Records) software.

· Check-In/Out Management: Manage check-in and check-out procedures while ensuring all clinical documentation complies with HIPAA and practice privacy policies.

· Phone Management: Answer high-volume, multi-line phones professionally and route calls appropriately.

· Message Handling: Take clear, concise messages and provide prompt responses to patient messages, emails, and texts.

· Fax & Document Management: Address and resolve incoming faxes, fax medical records securely, and handle clinical scanning or typing duties.

· Data Entry: Efficiently log patient demographics, register insurance details, and accurately relay messages within the practice.

· Office Software: Demonstrate proficiency in office tools like Microsoft Office Suite for internal communications.

Confidentiality & Compliance

· Maintain absolute adherence to clinical confidentiality regulations.

· Ensure strict compliance with HIPAA privacy policies during all patient interactions, document faxing, and data handling.

Qualifications & Experience

· Medical Office Background: Prior experience working in a private medical office environment is required (experience in neurology, rheumatology, and/or psychiatry is a strong plus).

· Core Private Practice Skills: Proven hands-on experience handling multi-line phones, processing high-volume medical faxes, and taking and relaying precise messages.

· EHR/EMR Systems: Familiarity with eClinicalWorks is highly preferred (a major plus).

· Insurance Knowledge: Strong understanding of health insurance processes, including HMO referral requirements and in-network vs. out of network status, is required.

· Clerical Skills: Excellent typing, scanning, data entry, and multi-tasking skills are necessary for daily operational success.

Pay: $20.00 - $25.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience and full understanding of HMO insurance referral requirements for specialists visits?
• In the past two years, what private medical offices have you worked in?
• Do you have experience working in eClinical Works/ECW?
• During your past/current experience working in a private medical office, are you experienced in answering phones, scheduling patient appointments, patient check in/check out, and handling faxes?

Work Location: In person

Salary : $20 - $25