Central Scheduler

A Central Scheduler is a support position in an office and increases the effectiveness of program staff by assisting in carrying out the day-to-day support activities required to accomplish the work of the organization. The nature and variety of the activities depend on the program area in which the Secretary works. Secretarial tasks fall into three broad categories: communications, organization and records maintenance. Within these categories, the Central Scheduler performs a variety of tasks, which assist managers and program staff to accomplish the mission of the agency. In doing so, the Central Scheduler must be familiar with and have knowledge of the organizational unit in which the work will be performed, as well as knowledge of secretarial duties, to enable him/her to organize and coordinate the tasks in the organizational unit.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Manage and coordinate the scheduling of appointments for patients with various healthcare providers in the clinic.
• Maintain accurate records of patient appointments, cancellations, and reschedules.
• Ensure that all appointments are scheduled in accordance with clinic policies and procedures.
• Performs a wide variety of tasks in support of administrators and staff.
• Follows established office procedure and functions independently, with direction, to complete tasks including but not limited to: opening, reviewing, sorting and distributing the mail in accordance with staff assignments, directing incoming correspondence to the appropriate personnel, managing paper flow and maintaining efficient work flow in the office and responding to phone calls and visitors’ questions.
• Reviews outgoing/incoming correspondence for grammatical usage, clarity, factual correctness as applicable, compliance with policy, and ensures appropriate background information is attached.
• Assists in the coordination of information by acting as liaison between supervisors, other employees and the public.
• Assists supervisors in researching background information and on special projects.
• Maintains self in a professional manner at all times, adhering to Neighborhood Center policy and procedures and in keeping with the mission statement.
• Punctual and regular attendance is an essential responsibility of each employee. Employees are expected to report to work as scheduled, on time and prepared to start working.
• Employees are expected to be available to work occasional evenings based on the needs of the program
• Performs other duties as requested.

REQUIRED QUALIFICATIONS:

• Knowledge of and experience with organizational practices, agency policies and general business operations.
• Knowledge of and substantial experience with office terminology and the use of office equipment.
• Possess competent computer skills including knowledge and experience with Microsoft Office Suite.
• Effective communication skills, both orally and in writing, in addition to the demonstrated ability to work well with others.
• A Bachelor’s Degree in Secretarial Science or closely related field and one (1) year of secretarial experience.

OR

• An Associate’s Degree in Secretarial Science or closely related field and (3) years secretarial experience.

OR

• A high school diploma or GED and four (4) years of secretarial experience.

At The Neighborhood Center, Inc, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.

We believe that diversity, equity, and inclusion are essential to the success of our organization and are dedicated to creating a workplace that welcomes and values all individuals. We strive to create a culture that fosters respect, openness, and understanding, and we encourage people from all backgrounds to apply for open positions.

Our commitment to equal opportunity employment applies to all aspects of employment, including recruitment, hiring, promotion, transfer, compensation, benefits, training, and termination. We are committed to creating a work environment that is free from discrimination, harassment, and retaliation, and we expect all employees to share in this commitment.

If you are passionate about our mission and believe that you would be a good fit for our organization, we encourage you to apply for any open positions that match your qualifications and experience. We look forward to reviewing your application and getting to know you better.