Sales Associate (Full-Time)

The National WWII Museum is currently seeking a full-time Sales Associate. Reporting to the Museum Store Manager, the Sales Associate will be responsible for all aspects of customer service in the Museum Stores, including, but not limited to greeting customers, ringing up purchases, stocking shelves and general merchandising and cleaning.

• Greet every customer that walks in the door.
• Provide the highest level of customer service every day.
• Seek out and engage with customers to drive sales.
• Answer Customer’s questions and provide information on special order procedures.
• Ensure adequate change is in cash drawers at beginning of shift.
• Ensure Customer is charged the correct price for all items and all items are rung up or scanned into the POS system. Cash, check or credit/debit card payments are to be processed for all transactions. Receipt is to be issued for every transaction.
• Bag, box, wrap or gift wrap merchandise based on Customer’s desires.
• Maintain clean and orderly checkout areas.
• Process merchandise returns and exchanges within established store policy.
• Resolve customer complaints. In the absence of a satisfactory resolution, call Store Manager.
• Stock shelves, ensuring product pricing and shelf signing procedures are adhered to.
• Maintain clear and orderly sales floor displays.
• Follow established rules, regulations and dress code requirements.
• Undertake other duties and special projects as assigned by the Store Manager.

Qualifications

• Minimum High School Diploma/GED or comparable work history
• Minimum 2-year retail experience
• Must be a customer focused service provider both on and off the sales floor.
• Must be able to communicate clearly and professionally with customers, supervisors and co-workers.
• Must possess basic mathematical skills and abilities.
• Must possess basic merchandising skills, including the ability to communicate merchandising ideas to the Store Manager.
• Must be creative, detail oriented, and motivated.
• Must be able to complete tasks within a specified time frame.
• Must have the ability to work independently.
• Must be able to maneuver around sales floor, museum campus, and lift up to 30lbs.
• Must be willing to learn and follow established policies and procedures.
• Must be available on weekends and holidays and be willing to work overtime when needed.

In addition to offering competitive wages, the Museum’s benefits package includes:

• Medical insurance – 2 plan options; Museum pays 75% of premium
• Dental and vision insurance
• Flexible spending account
• 401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment
• Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available
• Long term disability insurance
• Paid vacation and sick leave, 10 paid holidays per year
• Free parking
• Tuition assistance and professional development
• Employee assistance program

The National WWII Museum is an equal opportunity employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.