What are the responsibilities and job description for the Service Desk Associate position at The National Institute for Fitness and Sport (NIFS)?
POSITION SUMMARY
Join an energetic and mission-driven team at the National Institute for Fitness and Sport (NIFS)! As a Service Desk Associate, you will serve as the welcoming face of our fitness center, delivering top-tier customer service to members, guests, and staff. Under the guidance of the Fitness Center Manager, you will be responsible for ensuring a seamless and positive experience at our front desk, managing daily operations, and promoting NIFS programs and services. This part-time, hourly position is perfect for individuals who are passionate about health, service-oriented, and ready to engage with a dynamic community. Bonus: free gym membership included.
QUALIFICATIONS
Ideal candidates will demonstrate the following skills and credentials:
Prior customer service experience, preferably in a fitness or retail environment
Current CPR/AED and First Aid certification (required)
Strong verbal communication and interpersonal skills
Professional appearance and demeanor, including wearing a NIFS uniform and name tag
Positive, outgoing attitude and a genuine enthusiasm for engaging with others
Proven ability to multitask and remain composed in a fast-paced setting
Strong attention to detail and organizational skills
Ability to learn and apply information quickly
Comfort using point-of-sale systems and basic Microsoft Office applications
A passion for fitness, health, and community
Ability to work flexible hours including mornings, evenings, weekends, and holidays
Reliable transportation and willingness to undergo a background check and/or drug screen
KEY RESPONSIBILITIES
Provide outstanding customer service during each member interaction
Greet and monitor all individuals entering the facility, ensuring eligibility
Execute daily desk operations including phone coverage, POS transactions, and parking pass management
Educate members and guests about facility amenities, membership options, and upcoming programs
Support safety by responding to emergencies and assisting with CPR/AED if needed
Maintain and clean exercise equipment, stock towels, re-rack weights, and uphold general organization of the facility
Report any equipment malfunctions or member issues to management promptly
Collaborate with fellow team members to ensure efficient desk operations
Follow and enforce all policies outlined in the NIFS Employee Handbook
Perform additional duties as assigned by the Fitness Center Manager or Service Desk Team Lead