What are the responsibilities and job description for the Sales Lead/ Key Holder position at The Nash Collection?
Company Description The Nash Collection enhances the Nashville experience through elevated fashion, apparel, and accessories that reflect the city’s unique culture. The brand is dedicated to thoughtful design and details that foster a strong sense of community and local pride. Team members contribute to creating memorable experiences for visitors and residents alike. As part of Nashville’s ongoing growth, The Nash Collection offers opportunities to support a brand where creativity, collaboration, and customer connection are central to its mission.
Role Description The Sales Lead/Key Holder is a full-time, on-site role based in Nashville, TN, responsible for supporting daily store operations and delivering an outstanding customer experience. This position assists with opening and closing procedures, including securing the store, managing cash handling, and ensuring visual standards are met. The Sales Lead/Key Holder actively engages customers on the sales floor, provides personalized service, maintains product knowledge, and drives retail sales through suggestive selling and upselling. The role also supports training and coaching of team members, monitors inventory on the floor, and helps resolve customer concerns in a timely and professional manner. Additional responsibilities include maintaining a clean and organized store environment, following company policies, and collaborating with management to achieve sales and service goals.
Qualifications
Role Description The Sales Lead/Key Holder is a full-time, on-site role based in Nashville, TN, responsible for supporting daily store operations and delivering an outstanding customer experience. This position assists with opening and closing procedures, including securing the store, managing cash handling, and ensuring visual standards are met. The Sales Lead/Key Holder actively engages customers on the sales floor, provides personalized service, maintains product knowledge, and drives retail sales through suggestive selling and upselling. The role also supports training and coaching of team members, monitors inventory on the floor, and helps resolve customer concerns in a timely and professional manner. Additional responsibilities include maintaining a clean and organized store environment, following company policies, and collaborating with management to achieve sales and service goals.
Qualifications
- Strong Customer Service and Customer Experience skills, with a focus on creating welcoming, memorable interactions.
- Solid Retail Sales abilities, including meeting sales targets and using consultative selling techniques.
- Comprehensive Product Knowledge to confidently educate customers and make informed recommendations.
- Effective Communication skills for interacting with customers, peers, and leadership in a clear and professional manner.
- Previous key holder or supervisory experience in retail is preferred.
- Ability to stand for extended periods, move product, and work flexible hours, including evenings, weekends, and holidays.
- Reliable, detail-oriented, and comfortable taking initiative in a fast-paced environment.
- High school diploma or equivalent; additional training or coursework in retail, fashion, or business is a plus.